Service Retention Associate-BMW of Peabody & MINI

BMW Peabody & MINI Peabody • Peabody, MA

1d • Onsite

About The Position

The Lyon-Waugh Auto Group is searching for an organized, goal-oriented individual to join their team as a Full-Time Service Retention Associate for their BMW & MINI stores. This is an entry-level opportunity for someone who enjoys interacting with a variety of clients. The company offers a supportive environment to help develop customer service skills in luxury automotives.

Requirements

• Clear, professional communication skills—both verbal and written
• Proficient with Microsoft Word, Outlook, and Excel
• Familiarity with a multi-line phone system
• Strong attention to detail
• Ability to prioritize task efficiently; dependable
• Confident phone presence with a friendly, helpful tone

Responsibilities

• Schedule service appointment
• Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
• Contact clients with open recalls, campaigns, special order parts
• Other duties assigned by management team

Benefits

• Comprehensive benefits package
• 401(k) options with company match
• PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
• longevity bonuses and paid trips
• Employee discounts on service, parts, and vehicle purchases
• Opportunities for tickets to concerts and sporting events
• Employee referral bonus
• Smoke free campuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees