Service Response Center Rep - Regular Time - Days

Mohawk Valley Health System • City of Utica, NY

22d • Onsite

About The Position

Under the supervision of the Service Response Supervisor, the Service Response Center Representative serves as the first point of contact for MVHS, answering all incoming calls and routing them appropriately. The Service Response Representative works closely with all of the hospitality service departments, patient units, and ancillary departments to ensure that the needs and requests of our patients, visitors, and staff are being met.

Requirements

• High school diploma or equivalent
• Expertise in interpersonal dynamics

Nice To Haves

• Previous experience in customer service
• Experience in a hospital setting preferred

Responsibilities

• Utilize computer software to complete all relevant tasks, including but not limited to: answer all incoming calls and utilize multiple operating systems
• Maintain open communication with all hospitality departments and hospital staff
• Handle Emergency code response and notifications throughout the system
• Evaluate and dispatch jobs to appropriate department and ensure all tasks are completed within a timely manner
• Any additional tasks delegated from the Manager/Supervisor/Senior Support Services Tech as needed
• Perform other duties as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED