Service Request Specialist

Corewell Health • Royal Oak, MI

7d • Onsite

About The Position

Receives customer requests for service on hospital facilities and equipment. Main responsibilities will include taking customer calls for work order requests for biomed and facilities and support services maintenance and recording in the CMMS (Computerized Maintenance Management System) as well as triaging web requests. Some duties for maintaining asset records and updating maintenance schedules will be assigned as needed. Assesses and prioritizes problem, creates work order and routes to appropriate technician. Maintains work order system. Communicates with customers and technicians regarding work order status.

Requirements

• High School Diploma or equivalent

Nice To Haves

• Moderate level of medical terminology and data entry experience.

Responsibilities

• Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment.
• Receives requests from external customers and internal employees via telephone, voicemail, fax and e-mail.
• Gathers information to assess customer’s need, prioritizes the reported problem, and enters request into work order system.
• Creates accurate work orders and routes to appropriate shop or department in a timely manner.
• Answers customer questions regarding status of work orders.
• Issues specialty work orders (Shutdowns, RSI, SMAP, Move)
• Contacts outside vendors for service requests on equipment covered by service contracts.
• Consistently uses tools and equipment appropriately on the job.
• Maintains and contributes to a safe work environment.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED