Service Representative (Part-Time) - New Milford Center

Union Savings Bank•New Milford, CT

7d•Onsite

About The Position

The Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities. This position is located at our New Milford Center Branch - 41 East St. New Milford, CT.

Requirements

Accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures
Seeking sales/referral opportunities
Promptly acknowledging customer presence
Handling transactions accurately and efficiently
Maintaining the highest levels of confidentiality and privacy of customer information
Responding to or referring customer concerns to supervisors as appropriate
Setting clear customer expectations and delivering as promised for follow-up
Maintaining a positive outlook and demeanor
Projecting a professional positive outlook and demeanor
Being accountable for successful retention of customers
Accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.
Adhering to all bank policies and procedures
Balancing TCD and/or TCR accurately and effectively, as is necessary.
Promoting USB products and services
Assisting customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
Maintaining a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals
Being aware of products and services offered by cross line of business partners.
Assisting in generating quality referrals to business partners.
Exceeding individual sales goals and assisting team in meeting sales goals.
Utilizing relevant tracking system to report and track sales and service activities.

Responsibilities

Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand
Put the customer first by promptly acknowledging their presence.
Focus directly on the customer, if working on another project quickly put aside and interact with the customer.
Handle transactions accurately and efficiently, respecting customers time
Maintain the highest levels of confidentiality and privacy of customer information
Respond to or refer customer concerns to supervisors as appropriate. If follow up is required, set clear customer expectations and deliver as promised.
Maintain a positive outlook and demeanor at all times
Project a professional positive outlook and demeanor at all times
Accountable for successful retention of customers.
Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.
Adhere to all bank policies and procedures
Balance TCD and/or TCR accurately and effectively, as is necessary.
Promote USB products and services
Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals
Be aware of products and services offered by cross line of business partners.
Assist in generating quality referrals to business partners.
Exceed individual sales goals and assist team in meeting sales goals.
Utilize relevant tracking system to report and track sales and service activities.