Service Representative

New York Life•Overland Park, KS

8d•Hybrid

About The Position

The Service Representative supports the Institutional Life Client Care Team by managing policy transactions and servicing requests for in-force BOLI and COLI products. This role ensures accurate and timely processing while maintaining a high level of service for internal and external stakeholders. Key responsibilities include processing policy changes, reconciling transaction activity, and phone support. The role also partners with cross-functional teams to resolve issues, ensure data accuracy, and contribute to process improvements that enhance efficiency and service quality.

Requirements

1-3 years of experience in operations, financial services, or insurance.
Strong analytical and problem-solving skills.
Proficiency in Excel and Microsoft Office tools.
Strong communication and collaboration skills.
Ability to manage multiple priorities and work independently.
High attention to detail and accuracy.
Must obtain FINRA Series 6 license within 12 months of hire.
Must complete LOMA courses 1 and 2 within 12 months of hire.
FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Nice To Haves

Bachelor’s degree or 5+ years equivalent related experience preferred.

Responsibilities

Process policy transactions, including premium payments, fund transfers, and contract changes.
Reconcile daily transaction activity and ensure accuracy across systems.
Prepare and provide policy value reporting to internal and external stakeholders.
Evaluate premium capacity and funding to ensure compliance with contract and tax limits.
Partner with internal teams to resolve discrepancies and support client requests.
Maintain accurate policy records and ensure proper documentation.
Support process improvements to enhance efficiency and service quality.