Service Representative (DCA)

Clear•Arlington, WA

5d•Onsite

About The Position

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency. You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.

Requirements

18 years of age or older; high school diploma or GED.
1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc)
Open availability for shifts, including weekends/holidays.
Able to stand for up to 8 hours per day.
Successful completion of airport badging and government screening, including a drug test.
Ability to frequently lift and move luggage weighing up to 50 pounds and push occupied wheelchairs for extended distances within the airport.
Must be able to stand, walk, bend, reach, and perform other physical tasks associated with assisting customers in an airport setting.

Nice To Haves

Genuine passion for helping people and creating calm, positive experiences in fast-paced environments.
Friendly, professional, and able to tailor your approach to each traveler.
Steady under pressure; you anticipate needs, remove friction, and escalate issues appropriately.
Collaborative, coachable, and eager to contribute to shared goals.
Confident using mobile devices and company systems.

Responsibilities

Provide warm, proactive assistance in the CLEAR lanes - greeting, wayfinding, answering questions, and creating memorable interactions.
Warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey.
Triage and resolve member concerns, loop in support teams when needed, and follow through to find a resolution.
Ensure lane readiness (signage, equipment, cleanliness), guide smooth member flow, and provide clear, proactive communication throughout the experience.
Share information about CLEAR benefits and services.
Follow security protocols, accurately verify documents, and uphold airport and company safety procedures.