SERVICE REPRESENTATIVE - Waterfront

First BanCorp

13d • Onsite

About The Position

The Service Representative processes financial transactions and cross-sells to effect the sales of bank products and services to achieve performance objectives in accordance with applicable programs, policies, and regulations.

Requirements

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar; the ability to speak and comprehend the English language
• Computer literate
• Knowledge of Banking laws and regulations, products and services
• Ability to work as a member of a team
• Customer service orientation
• Orientation towards working with numbers
• One years of College at an accredited institution, and one year of experience in a customer service environment OR High School Diploma and three years of experience in a customer service environment
• Successful completion of the organization’s placement test and formal teller training program

Responsibilities

• Performs account services by receiving deposits, loan and utility payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; cash advances; etc. in accordance with established policies, regulations and service standards.
• Makes referrals for bank products and services within the framework and following the guidelines of the organization’s sales and service culture to achieve individual and unit sales and referral goals.
• Prepares cash and performs verification and reconciliation to satisfy cash requirements of the automated transaction machines (ATMs); performs end of day activities, including accurate and timely capturing of daily work (scanning) to verify and balance daily tallies and final register values.
• Performs a variety of administrative duties such as the completion and submission of FINCEN 104 documentation, daily verifications and maintenance and organization of department files and documentations.
• Participates in audits, investigations, reviews, request for information (RFI), and special projects as assigned.
• Complies with all relative laws and regulations, including but not limited to the Bank Secrecy Act, OFAC, Truth in Savings, Truth in Lending and Community Reinvestment Act.
• Ensures the application of all security measures, such as the verification of clients’ identity, and internal control measures such as maintenance to cash tills.
• Participates in bank sponsored programs to assist with the achievement of CRA and Volunteering goals and objectives.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED