Service Representative - Corporate Admin. Services

Riverbay Corporation • New York, NY

6d • $21 - $22 • Onsite

About The Position

This role is within Corporate Admin. Services and involves managing a high volume of calls and visitors, handling inquiries, dispatching crews, managing work orders and supply requisitions, maintaining receivable accounts, and preparing various documents and logs. The specific duties may vary depending on the assigned department. The position requires excellent communication and customer service skills, proficiency in Microsoft Office Suite, and the ability to multitask effectively in a fast-paced environment.

Requirements

• Exceptional written/oral communication, as well as excellent customer service and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Hands-on experience with office equipment.
• Multitasking and time-management skills, with the ability to prioritize tasks is essential.
• Ability to deal with a high volume of callers and visitors while maintaining a professional approach.
• High School Diploma or equivalent.

Nice To Haves

• Bilingual, a plus.
• College courses or A.S. degree, a plus.
• Knowledge of Yardi Property Management System a plus.

Responsibilities

• Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary.
• Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable.
• Distributes work orders and supply requisitions via two-way radio, email, electronically, or in person.
• Maintains residential receivable accounts.
• Monitors records of work orders distributed, amount of work orders and work in progress for supervisors.
• Monitors records, supply requisitions distributed, amount of work orders and work in progress for supervisors.
• Greets and welcomes visitors and obtains initial assessment of reason for visit; Notifies company personnel of visitor’s arrival.
• Compose and track emails to departments, cooperators and follows up with as necessary to track task completion.
• Respond to Shareholders’ inquiries concerning account (payments/charges) information.
• Creates and maintains files, as needed.
• Creates correspondence and/or flyers, as necessary.
• Prepares distribution of schedules for units work orders.
• Monitors and maintains elevator or inventory log as necessary.
• Completes data entry for all appointments.
• Prepares and closes work orders and supply requisitions upon completion.
• Additional duties and responsibilities as assigned.

Benefits

• Drug screening, as permitted by, and consistent with, applicable law.
• Reasonable accommodations may be made to enable a person to perform the essential functions of the job.
• Riverbay Corporation is an Equal Opportunity/Affirmative Action Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED