Service Representative - (0n-site) Stuart, FL

GuideWell•Stuart, FL

1d•Onsite

About The Position

Serve as the dedicated on-site customer service representative for a major account group, providing daily support on the customer's premises. This position is contractually required and specified in the Request for Proposal (RFP).

Requirements

3–5 years in service, sales, or marketing (healthcare preferred)
Demonstrated expertise in health insurance benefits, claims processing, and BCBSF procedures
Proficiency with relevant systems
High school diploma or GED

Nice To Haves

Group health program administration or servicing experience
Knowledge of BCBSF's managed care delivery functions
Presentation and facilitation skills
Bilingual capability
Local residency; willingness to travel to Jacksonville office as needed

Responsibilities

Resolve claims and enrollment issues; provide benefits education tailored to account needs
Inform Marketing & Sales of service issues and renewal risks; coordinate with Account Coordinator on timely resolution of policies, procedures, and mandates
Build and maintain professional relationships with group administrators and employees
Develop tracking systems and reports to measure satisfaction and identify improvement opportunities
Conduct Open Enrollment meetings and create educational materials (newsletters, benefits guides)
Attend mandatory training and meetings; perform additional duties as assigned

Benefits

Medical, dental, vision, life and global travel health insurance
Income protection benefits: life insurance, short- and long-term disability programs
Leave programs to support personal circumstances
Retirement Savings Plan including employer match
Paid time off, volunteer time off, 10 holidays and 2 well-being days
Additional voluntary benefits available
A comprehensive wellness program
Competitive pay
Opportunities for incentive or commission compensation
Regular annual reviews with pay for performance considerations for base pay increases