Service Representative Trainee

Doll Distributing•Des Moines, IA

17d•$22 - $30•Onsite

About The Position

This position is responsible for the performance of all duties within the objectives, standards, mission, and policies of Doll Distributing LLC, State laws and regulations governing the beer industry, and brewery/supplier requirements. Drivers are responsible for ensuring timely delivery of products to predetermined customers on specific routes, reviewing orders prior to delivery, loading and unloading trucks and providing exceptional customer service.

Requirements

Must be 21 years of age
High school diploma or GED
Driving record within MVR policy guidelines
Ability to read and comprehend written instructions and information in English
Basic mathematical aptitude
Operate vehicle in a variety of traffic and weather conditions
Meet or exceed minimum productivity standards established by Doll Distributing, LLC
Effectively plan and organize work activities independent of direct supervision
Develop a good working knowledge of product and inventory control procedures
Demonstrate strong communication, customer relations, and problem resolution skills
Working knowledge of Excel and Outlook and entry-level (or ability to learn)
Mobility
Able to work with a diverse group of people and customers
Lift, push, or move product that weighs 1-50 pounds, up to 165 pound kegs of beer – Frequently (Daily lifting of 20,000 to 40,000 or more pounds of product)
Reach up to 72” to stack and unstack pallets and hand carts – Frequently
Bend, stoop, squat and twist while loading and unloading product, stocking coolers and shelves, and rotating backroom stock at customer locations – Constantly
The individual in this role must possess the ability to walk, stand, sit, bend, and climb stairs – Frequently
Ability to safely lift a minimum of 24 lbs. without assistance, waist level, waist to shoulder level, shoulder level to overhead – Frequently.
Must have ability to push/pull up to 68lbs – Frequently
Ability to lift a maximum of 165 lbs. floor to waist with appropriate equipment – Frequently.
Handle (Grasp, turn, seize, hold) – constantly
Step up/down up to a 21 inch surface – Frequently.
Ability to pay attention to detail, problem solve, troubleshoot, and make decisions – Constantly.
Requires significant demands on these physical requirements through the entire work shift with tasks performed in all weather conditions.
Steel-toed boots/shoes with skid-proof soles are required

Nice To Haves

May work outside in extreme weather conditions including but not limited to: ice and extreme heat

Responsibilities

Deliver product on a scheduled route and within appointed time parameters
Unload products from trailers, by hand or using hand carts, and place in designated customer areas
Rotate and stock coolers, shelves, and backroom stock at customer location
Operate handheld devices to generate invoices
Cross-check inventory dropped off with the order and obtain signatures from customer to verify delivery
Collect payment where required, reconcile route and turn in all funds collected daily
Represent the company in a professional and courteous manner
Perform pre-trip and post-trip responsibilities in accordance with the Department of Transportation (DOT) regulations and the policies and procedures of Doll Distributing, LLC
Comply with all federal Department of Transportation regulations related to vehicle operations
Maintain and safely operate all assigned equipment, including limited to hand carts, pallets, load bars, personal protective equipment, electric pallet jacks, and lift gates
Adhere to all safety expectations and immediately advise supervisor of any unsafe conditions
Maintain sanitary conditions in tractor and trailer and assist with maintaining sanitary conditions in the warehouse
Build product displays at the customer location
Work efficiently and strive for growth within assigned territory
May be asked to work on evenings and weekends for special events