Service Representative - Pediatrics - Maywood

Trinity Health•Maywood, IL

4d•Onsite

About The Position

As a Service Representative supporting the Main Campus LOC Pediatrics Clinic, you will play a vital role in creating a welcoming and positive experience for pediatric patients and their families. This front-line position is responsible for providing exceptional customer service through in-person check-in, patient registration, scheduling, and administrative support. You will serve as a key point of contact for patients, caregivers, providers, and clinical staff, ensuring accurate patient information, efficient appointment coordination, and a smooth flow of daily clinic operations. Success in this role requires strong communication skills, attention to detail, and the ability to interact compassionately with children and families in a fast-paced outpatient healthcare environment.

Requirements

GED or High School level of education, required.
At least one (1) year of work history, required.
Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

Nice To Haves

Associate's degree, preferred
Experience in general administration, business, healthcare, or a related field is highly preferred.

Responsibilities

Welcome and assist patients as they enter the physician practice.
Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries.
Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details to ensure the patient's records are up to date.
Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments.