Title Service Representative II

Amynta Agency•Hunt Valley, MD

23h•Onsite

About The Position

We are currently hiring for the position of Title Service Representative. The Title Service Representative is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel. Repossessions: Processes customer service requests and repossession requests. Responsible for handling calls from DMV's, dealers, and auctions. CRM: Processes requests received through the client portal, as well as email requests. Responsible for handling incoming calls from customers, DMVs, or the agents of the client. Process vehicle title relocation requests, including verifying documentation and ensuring compliance with applicable laws and regulations. Review, analyze, and prepare necessary paperwork for vehicle title transfers, including bills of sale, release of lien documents, and identification verification. Communicate effectively with customers, dealerships, and government entities to gather required information and clarify the title transfer process. Maintain accurate records of all title transactions and updates within the company's database. Assist customers in understanding the requirements for relocating vehicle titles, providing guidance on state-specific regulations as needed. Resolve discrepancies or issues related to title documentation in a timely and efficient manner. Keep up to date with changes in vehicle title laws and regulations at the local, state, and federal levels. Collaborate with team members to improve processes and enhance customer service experiences. Handle inquiries and provide support related to vehicle title relocations and general titling questions.

Requirements

HS Diploma or General Education Degree (GED).
2-4 years' experience (administrative).
Strong attention to detail, is dependable and follows through.
Experience with Microsoft Excel and Microsoft Word.
Strong work ethic.
Previous customer service experience.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Ability to meet expected production guidelines.

Nice To Haves

DMV or car dealership or title experience a plus.

Responsibilities

Conduct effective follow-up for motor vehicle titles.
Communicate with customers, clients, motor vehicle dealers, and motor vehicle agency personnel.
Process customer service requests and repossession requests.
Handle calls from DMVs, dealers, and auctions.
Process requests received through the client portal, as well as email requests.
Handle incoming calls from customers, DMVs, or the agents of the client.
Process vehicle title relocation requests, including verifying documentation and ensuring compliance with applicable laws and regulations.
Review, analyze, and prepare necessary paperwork for vehicle title transfers, including bills of sale, release of lien documents, and identification verification.
Communicate effectively with customers, dealerships, and government entities to gather required information and clarify the title transfer process.
Maintain accurate records of all title transactions and updates within the company's database.
Assist customers in understanding the requirements for relocating vehicle titles, providing guidance on state-specific regulations as needed.
Resolve discrepancies or issues related to title documentation in a timely and efficient manner.
Keep up to date with changes in vehicle title laws and regulations at the local, state, and federal levels.
Collaborate with team members to improve processes and enhance customer service experiences.
Handle inquiries and provide support related to vehicle title relocations and general titling questions.