Service Representative - 401(k) Client Service

Paychex•Phoenix, AZ

About The Position

Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Requirements

Bachelor's Degree - Preferred
Customer Service - Preferred
Prioritization - Preferred
Operations - Preferred
Troubleshooting (Problem Solving) - Preferred
Research - Preferred
Paychex - Preferred
Human Resources Information System (HRIS) - Preferred
Salesforce - Preferred
Customer Relationship Management - Preferred
Data Entry - Preferred
Service-Level Agreement - Preferred
Inbound Calls - Preferred
Technical Issues - Preferred
Billing - Preferred
Call Center Experience - Preferred

Responsibilities

Delivers quality service to Paychex clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Develops and maintains a basic working knowledge of one or more Paychex products
Performs data input, maintaining strong prioritization and organization
Documents all client interactions