Service & Repair, Turnkey Operations Specialist - Wilmington, NC

Military Spouse Corporate Career Network • Wilmington, NC

11d • Onsite

About The Position

The EKOS Turnkey Operations Specialist manages the end-to-end lifecycle of hardware receipt, preparation, programming, testing, and shipping. This role ensures high-quality control by assisting with physical inventory management, detailed software configuration, and rigorous system testing. Additionally, the specialist coordinates concurrent administrative and discovery processes with contractors, distributors, and internal customer care teams to maintain seamless project implementation. This position is onsite at our Wilmington, NC facility.

Requirements

• Strong communication skills to effectively collaborate with third-party contractors, distributors, and internal support teams.
• Strong capacity to multi-task concurrent administrative workflows and follow explicit, multi-step technical guidelines without deviation.
• Comfort unboxing, lifting, staging, and wiring various electronic and industrial hardware components.
• Must be able to lift up to 80lbs.

Nice To Haves

• Experience with networking hardware, data synchronization, and specialized firmware or software flashing.
• Prior exposure to enterprise systems (Power BI, Microsoft AX), accounting platforms (QuickBooks), project tracking tools (ClickUp), and structured databases.

Responsibilities

• Collaborate with the EKOS implementation team to cross-reference data and research project details.
• Interface directly with equipment distributors to obtain Authorized Service Contractor (ASC) details.
• Manage administrative pipeline logistics by routing Turnkey programming forms directly to designated ASCs.
• Review completed deployment forms with ASC partners to resolve technical discrepancies before hardware prep begins.
• Receive shipments and move equipment efficiently to designated storage bin locations.
• Program standalone communication devices to ensure seamless data visibility and readability by the EKOS platform.
• Maintain complete data accuracy within the internal tracking documents.
• Record and transition project-specific hardware in QuickBooks (convert POs or components to Bills).
• Stage hardware components safely from storage bins to workstations.
• Handle minor physical and mechanical assembly of system pieces as required.
• Deploy the latest production software updates to equipment.
• Initialize and configure settings for system power controllers.
• Program specialized equipment using exact specifications from Turnkey deployment forms.
• Configure authentication protocols, pump communications, data mapping, and accessory variables.
• Run full physical and technical diagnostics post-Turnkey Discovery.
• Test controllers alongside modular hardware elements simultaneously.
• Wire controllers securely target fuel dispensers for live connectivity checks.
• Review code deployment to guarantee proper system-level programming.
• Finalize official Turnkey Checklists to place inside outgoing packages.
• Troubleshoot all auxiliary functions and associated items.
• Document discrepancies by filing comprehensive "Missing Components" reports for internal processing and tracking purposes.
• Submit and track warranty claims for Dead-On-Arrival (DOA) components through internal systems.
• Establish Fleet Head Office (FHO) connections when required.
• Facilitate complete remote data pushes as required.
• Package controllers securely alongside necessary components.
• Generate and print accurate shipping documentation via UPS labels.
• Update financial tracking through QuickBooks.

Benefits

• The base hourly compensation for this position is $26.44.
• Compensation has to potential to be increased to $28.84/hr after 3 months depending on the delivery of performance requirements and expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed