Service & Repair Manager - Pumps & Rotating Equipment

Tencarva Machinery Company•Lakeland, FL

2d•Onsite

About The Position

This is a player-coach leadership role responsible for the day-to-day operation of our service and repair shop. You'll lead a team of technicians and machinists while helping troubleshoot difficult repairs, reviewing tear-downs, supporting rebuild work, and ensuring repairs are completed safely, efficiently, and to OEM standards. The shop supports the repair and rebuild of industrial and municipal pumps, rotating equipment, and related components, along with in-house manual machining capabilities. You'll be responsible for setting priorities, managing workflow, supporting the team, and maintaining high standards for quality, safety, and execution. This role works closely with our Repair Coordinators (RC), Repair Engineers (RE), Sales Support Specialists (SSS), and Sales Engineers, who handle much of the quoting, documentation, and administrative side of the business. Your focus is on leadership, coaching, repair execution, quality, and keeping the operation running smoothly. Hudson Pump & Equipment has been serving customers throughout Florida since 1979 and provides pumps, fluid process equipment, repair services, and engineered solutions through locations in Lakeland, Jacksonville, and West Palm Beach. Hudson is part of Tencarva, one of the largest and most respected distributors and OEM-authorized service networks in the pump and process equipment industry. Together, Hudson and Tencarva provide equipment distribution, applications engineering, OEM-authorized repair, field service, automation and controls, and custom fabrication for industrial and municipal customers.

Requirements

Strong hands-on experience repairing and rebuilding industrial pumps
Familiarity with various pump types (including centrifugal, vertical turbine, positive displacement, submersible, air diaphragm, etc.)
Experience with an array of rotating equipment such as gearboxes, blowers, valves, mixers, and similar equipment
Ability to read and understand mechanical drawings, schematics, and repair documentation
Experience leading or supervising repair technicians and/or machinists
Strong understanding of how a repair shop actually runs - scheduling, workflow, parts, execution, etc.
Ability to manage multiple jobs and priorities without losing control of quality or timelines
Strong organization, follow-through, and decision-making
Understands how service work impacts pricing, margins, and overall shop performance
Comfortable working alongside internal teams on quoting, parts, purchasing, transport/logistics, RO management, etc.
Strong awareness of customer expectations in a B2B/commercial environment
Able to communicate clearly and professionally with customers, vendors, and internal teams

Nice To Haves

Manual machining experience (lathe, mill, VTL, etc.) is a plus, especially if in a repair environment.
Basic understanding of electric motors is a plus, especially 480 3-phase
Background in an OEM-authorized repair center, distributor, manufacturer rep, and/or MRO environment preferred

Responsibilities

Run the day-to-day shop operation, including pump rebuilds, rotating equipment repair, and machining work
Lead the team and hold the standard in the shop - quality, pace, and accountability
Set priorities and manage repair schedules, shop workload, and throughput
Review tear-downs, repair plans, and completed work to ensure jobs are done correctly
Step in on tougher jobs when needed to support troubleshooting and rebuild work
Work closely with internal teams (RC, RE, SSS, and Sales Engineer) to ensure repair scopes, parts, and timelines are aligned
When necessary, communicate directly with customers on job status, timelines, issues, etc.
Partner with internal teams to coordinate parts, outside services, and vendors as needed to keep jobs moving
Keep the shop organized, efficient, and running on schedule
Maintain a strong safety culture and clean working environment