Service Rep - Primary Care - Melrose Park, IL

Trinity Health•Melrose Park, IL

12h•Onsite

About The Position

As a key member of the Primary Care team, the Service Representative is often the first point of contact for patients and plays a critical role in delivering an exceptional patient experience. In this fast-paced, high-volume environment, this patient-facing role is responsible for patient registration, appointment scheduling, care coordination, and supporting efficient clinic operations. Through outstanding customer service, professionalism, and attention to detail, the Service Representative helps ensure smooth patient flow, reduce wait times, maintain accurate documentation, and uphold Loyola Medicine's mission, vision, and values.

Requirements

GED or High School level of education, required.
At least one (1) year of work history, required.
Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

Nice To Haves

Associate's degree, preferred
Experience in general administration, business, healthcare, or a related field is highly preferred.

Responsibilities

Welcome and assist patients as they enter the physician practice.
Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries.
Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details to ensure the patient's records are up to date.
Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments.