Service Rep II LTD Initiation & Claims

Lincoln Financial•Radnor, PA

1d•$18 - $24•Remote

About The Position

This position will perform and deliver on routine and non-routine assignments for their assigned claim initiation and LTD claims independently in accordance with established procedures/guidelines. They will serve as a direct point of contact for claimants to research, initiate, and manage a caseload of increasingly complex LTD claims while providing a recommendable service experience.

Requirements

High School or GED (Minimum Required)
2 - 3 Years of claims or other service experience directly aligned to the specific duties for this role (Required)
Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
Demonstrates the ability to use sound judgment and discretion regarding confidential information.
Finds common ground and can gain collaboration among management, colleagues and peers.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Demonstrated solid relationship management skills with internal and/or external clients (e.g. management, peers, colleagues, customers, etc.).

Responsibilities

Initiates and manages a case load of increasingly complex LTD claims in an efficient & courteous manner by gathering information through relevant questions to claimant and reviewing submitted documentation.
Ensures the accuracy and completeness of submitted claims.
Performs research to respond to and resolve increasingly complex claimant inquiries while meeting departmental quality, service, and production standards.
Documents claimant interactions and maintains accurate records by verifying and processing increasingly complex claim and/or policyholder information in appropriate system(s).
Reviews increasingly complex claimant insurance coverage to determine basic eligibility and claim information for payment; effectively collaborates with appropriate internal resources as needed.