Service Rep/Dispatch Trainee - Redding, CA

Pacific Coast Building Products•Redding, CA

13d•Onsite

About The Position

We’re seeking a driven, people‑focused Customer Service Representative who’s excited to grow beyond the counter and into dispatch and logistics. If you’re someone who thrives on building strong customer relationships and is eager to expand your skill set, this role offers a clear path to cross‑training with our logistics position and developing into a key operational contributor at the branch. At Pacific Supply, we don’t just distribute building products. With over 50 locations and a legacy dating back to 1953, we’ve earned a reputation for reliability, quality, and putting people first—whether it’s our customers or our employees. As part of the Pacific Supply family, we’re proud to support the communities we serve and the team members who power our success every day.

Requirements

Minimum of 6 months experience in a customer service position.
Excellent telephone etiquette.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to manage your time, pipeline, and follow-ups independently.
Valid driver’s license and clean driving record.

Nice To Haves

Proven customer service —ideally in construction materials, building products, or distribution, but not necessary.

Responsibilities

Assist customers with order related transactions and inquiries.
Build and maintain strong relationships with contractors, builders, and other key accounts.
Represent a wide range of in-demand building products and value-added services.
Provide top-tier customer service and follow through on orders and account needs.
Partner with branch operations to ensure customer satisfaction and smooth fulfillment.
Input orders accurately into the computer system and operate the cash register to finalize transactions.
Furnish a load list with truck loading instructions and delivery sequence to yard personnel.
Coordinate daily pre-staging of loads and the following day’s schedules ensuring speedy in-and out times of trucks on second and third runs.
Assist yard personnel in pulling and staging of inter-company orders, loading of trucks, and the receiving of materials.
Coordinate all pertinent paperwork, forms, copies and maps on a daily basis for each delivery scheduled.
Utilize load consolidation techniques to maximize load-per-truck efficiency.
Organize drivers to ensure most efficient service to customer.
Re-route drivers as necessary to accommodate special requests.
Know time required for loading/stocking materials at job sites.
Assist with supervising yard personnel to assure daily duties are completed according to set time schedules.