Service & Rental Coordinator

Tri-State Bobcat • Town of Hudson, WI

4d • Hybrid

About The Position

Tri-State Bobcat, a premier compact equipment dealer with over 40 years of excellence, is growing and expanding our Hudson, WI location and is seeking a Service & Rental Coordinator to support increasing customer demand and evolving operations. In this newly added role, you'll work closely with the Service/Rental Manager and Location General Manager to support both customers and the internal team. You'll assist walk-in and phone-in customers with service and rental needs, coordinate technician workflow, and help manage equipment logistics. From preparing quotes to ensuring smooth day-to-day operations, this position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a high level of customer service.

Requirements

• At least 2 years of experience working with equipment operations, service, or rental
• High school diploma or equivalent required
• Strong mechanical aptitude with the ability to understand equipment functionality
• Excellent customer service and communication skills
• High attention to detail and strong organizational abilities
• Ability to prioritize and manage time effectively in a fast-paced environment
• Proficient in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

• Experience with CDK/Intellidealer systems is a plus

Responsibilities

• Assist customers with equipment issues and provide repair estimates
• Create, schedule, and manage service work orders
• Communicate with technicians and provide customers with status updates
• Perform final repair quality checks and process invoices
• Coordinate internal service needs and maintain an organized service yard
• Provide rental information, quotes, and equipment recommendations
• Clearly communicate rental policies, terms, and requirements to customers
• Assist with loading/unloading and instruct customers on safe equipment use
• Maintain accurate rental records and inspect equipment pre- and post-rental
• Submit service requests for returned equipment as needed
• Keep the rental yard clean, organized, and safe
• Stay current on new equipment through vendor training

Benefits

• Health, Dental & Vision Insurance
• Company-paid Life & AD&D, plus supplemental options
• 401(k) with company match
• PTO begins accruing your first day, plus 7 paid holidays
• Employee Assistance Program (EAP)
• Career advancement opportunities within a growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees