Service & Rental Coordinator

Tri-State Bobcat • Hudson, WI

1d • Hybrid

About The Position

Tri-State Bobcat, a premier compact equipment dealer with over 40 years of excellence, is growing and expanding its Hudson, WI location and is adding to its team. As part of this growth, they are seeking a Service & Rental Coordinator to support increasing customer demand and evolving operations. In this newly added role, the coordinator will work closely with the Service/Rental Manager and Location General Manager to support both customers and the internal team. The coordinator will assist walk-in and phone-in customers with service and rental needs, coordinate technician workflow, and help manage equipment logistics. From preparing quotes to ensuring smooth day-to-day operations, this position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a high level of customer service.

Requirements

• At least 2 years of experience working with equipment operations, service, or rental
• High school diploma or equivalent required
• Strong mechanical aptitude with the ability to understand equipment functionality
• Excellent customer service and communication skills
• High attention to detail and strong organizational abilities
• Ability to prioritize and manage time effectively in a fast-paced environment
• Proficient in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

• Experience with CDK/Intellidealer systems is a plus

Responsibilities

• Assist customers with equipment issues and provide repair estimates
• Create, schedule, and manage service work orders
• Communicate with technicians and provide customers with status updates
• Perform final repair quality checks and process invoices
• Coordinate internal service needs and maintain an organized service yard
• Provide rental information, quotes, and equipment recommendations
• Clearly communicate rental policies, terms, and requirements to customers
• Assist with loading/unloading and instruct customers on safe equipment use
• Maintain accurate rental records and inspect equipment pre- and post-rental
• Submit service requests for returned equipment as needed
• Keep the rental yard clean, organized, and safe
• Stay current on new equipment through vendor training

Benefits

• Health, Dental & Vision Insurance
• Company-paid Life & AD&D, plus supplemental options
• 401(k) with company match
• PTO begins accruing your first day
• 7 paid holidays
• Employee Assistance Program (EAP)
• Career advancement opportunities within a growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED