Service Readiness Program Manager

International Motors • Lisle, IL

1d • Onsite

About The Position

Join International Motors as a Service Readiness Program Manager and play a critical role in bringing the next generation of products, technologies, and services to market. In this high-impact position, you will lead the development and execution of service readiness strategies that ensure our dealer network is fully equipped from Day 1. You will collaborate across key areas including Methods, Training, Parts, Diagnostics, and Quality to create a seamless launch experience for our customers and dealers. By driving alignment, governance, and continuous improvement throughout the readiness process, you will help ensure International’s innovative products are supported with the tools, knowledge, and resources needed for success.

Requirements

• Bachelor's degree and at least 5 years of technical project/program management experience
• At least 1 years of lead experience OR Master's degree and at least 3 years of technical project/program management experience
• At least 1 years of lead experience OR At least 8 years of technical project/program management experience
• At least 1 years of lead experience
• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States.
• We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Nice To Haves

• Degree in Engineering, Business, or a related field desired
• Experience in service engineering, product support, launch readiness, or related automotive/commercial vehicle disciplines desired
• Proven experience leading complex, cross-functional programs from concept through launch
• Strong project management skills with the ability to drive timelines, resolve issues, and align stakeholders across multiple teams
• Excellent communication and collaboration skills with the ability to influence teams at all levels of the organization
• Experience developing and implementing processes to ensure service readiness and operational excellence
• Ability to analyze complex technical information and translate requirements into actionable service solutions
• Experience within an OEM, commercial vehicle, automotive, or manufacturing environment
• Knowledge of dealer service operations, aftermarket support, and customer service requirements
• Experience with new product introduction (NPI), vehicle launches, or technology deployments
• Familiarity with Design for Service (DfS), serviceability principles, and lifecycle product support
• Experience using Agile project management methodologies and tools
• Understanding of service documentation, diagnostics, repair procedures, training development, and parts readiness
• Ability to manage multiple priorities in a fast-paced, dynamic environment

Responsibilities

• Own the end-to-end Service Market Prepared (SMP) / Service Readiness process
• Define readiness tiers and Day-1 capability requirements
• Prevent readiness gaps caused by siloed delivery
• Ensure end-to-end service readiness of developed solutions across ONE PDP
• Coordinate delivery of Vehicle Service Information to enable efficient maintenance, repair, and diagnostics
• Secure integration of service market requirements into product development (tools, training, spare parts, processes)
• Drive alignment between Engineering (R&D), Service Sales & Operations, Production & Logistics, Parts Logistics, and Sales & Marketing
• Lead cross-functional activities to ensure: High uptime and repairability, Efficient workshop operations, Strong lifecycle service offering
• Manage risks and dependencies related to serviceability and service readiness
• Represent service readiness in project governance and milestone reviews
• Coordinate readiness inputs across Methods, Training, Parts, Diagnostics, Quality, and DFS
• Align readiness deliverables to ONE PDP milestones
• Drive accountability
• Translate readiness intent into dealer execution expectations
• Support dealer service readiness owners
• Ensure consistency of rollout and communication
• Communicate to dealers to ensure readiness

Benefits

• Competitive market-based compensation
• Comprehensive benefits package designed to support employee wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Manager