Service Quality Manager - Rental QA/QC

KLX Energy • Bridgeport, WV

2d

About The Position

KLX Energy Services LLC provides a broad range of technical solutions and equipment to our customers. We provide the right people, best equipment and most convenient locations to deliver expert energy services for every phase of the wellsite. This includes drilling, completions, re-fracing, production, workover, and plug and abandonment. From technical services and wireline to rentals and accommodations, we keep our customers operations running economically, effectively and safely. At KLX, you'll work side-by-side with devoted professionals. You’ll enjoy the benefits of a strong and evolving company; such as excellent compensation and benefits packages, limitless opportunities for professional growth, and a voice in shaping our future. All while working in an environment that emphasizes teamwork, integrity, and professionalism. We are currently seeking a Service Quality Manager to support our KLX Energy Services, Brideport West Viriginia location. PURPOSE: The Service Quality Manager for Rentals is responsible for developing, implementing, training, and continuously improving Standard Operating Procedures (SOPs), service assurance practices, and quality control programs across the Rentals and Business Operations (BOPs) product lines. This role ensures field operations, maintenance processes, and rental asset management comply with internal standards and external requirements, including API frameworks. The position drives safe, consistent, and efficient performance that supports operational reliability and enhances customer satisfaction.

Requirements

• High School Diploma/Equivalent
• 8-10 years
• 1-3 years Supervisory Experience
• Implementing API standards and/or ISO quality systems.
• A strong background in equipment inspection, maintenance or quality assurance.

Nice To Haves

• Bachelor's Degree
• Engineering, Quality or related field
• 8-10 years
• 1-3
• Prior QHSE, Quality Manager or Service Quality role in the energy sector.

Responsibilities

• Ensure compliance with applicable API standards—including API Q1, API 16A, API 16AR, API 6A, API 16D, API 5CT, API 7-1, and other relevant specifications—across all rental equipment, maintenance activities, and service delivery workflows.
• Maintain alignment with relevant ISO management system standards, ensuring proper documentation, traceability, and operational conformity.
• Develop, maintain, and improve SOPs for Rentals and BOPs operations, maintenance, and asset control.
• Conduct audits of bases, equipment, and documentation to ensure conformance to internal and industry standards.
• Develop and deliver training programs for field personnel, technicians, and rental operations teams.
• Support Operations, Base Managers, and Product Line leadership in identifying deficiencies and implementing improvements.
• Monitor KPIs such as asset reliability, NPT trends, service failures, and customer complaints.
• Lead incident investigations, root‑cause analysis, and quality reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED