Service Quality Consultant II
About The Position
The Service Quality Consultant will provide, develop, modify, and enhance complex software applications and databases that automate business processes, streamline business operations, and improve efficiencies for Texas A&M Engineering People Office using Laserfiche ECM Software. The Engineering People Office's top priority is providing quality service and guidance to Texas A&M Engineering Experiment Station (TEES) and Texas A&M University College of Engineering (COE) employees to create a great work environment and to help advance the strategic goals of our organization. Engineering HR supports employees and retirees in a variety of areas including recruitment, hiring, onboarding, payroll, classification & compensation, benefits, retirement, leave administration, compliance, immigration, and employee relations.
Requirements
- Bachelor’s degree in applicable field or equivalent combination of education and experience.
- Two years of related experience.
- Knowledge of SQL, JavaScript / jQuery.
- Knowledge of HTML, PHP, CSS.
- Knowledge of word processing and spreadsheet applications.
- Ability to multitask and work cooperatively with others.
- Excellent written communication, analytical, interpersonal, and organizational skills.
Nice To Haves
- Experience with Laserfiche, Qualtrics, Business Objects, Workday, and/or other relevant systems.
Responsibilities
- Develop, modify, and enhance complex software applications and databases that automate business processes, streamline business operations, and improve efficiencies for Texas A&M Engineering People Office using Laserfiche ECM Software.
- Develop specifications based on input from Engineering People Office team, identify business processes, develop application requirements, and create design documents.
- Design, develop, and document Laserfiche electronic forms and business processes.
- Complete reports and summaries for management and users including project status reports, problem reports, progress summaries, and metrics.
- Serve as Laserfiche liaison to Information Technology.
- Provide ongoing maintenance, training, and support for Laserfiche.
- Administer and manage Texas A&M Engineering listservs, including regular updates, additions, and removals of subscribers to ensure accurate and up-to-date distribution lists.
- Monitor and troubleshoot technical issues related to the listserv platform, collaborate with IT support teams as needed.
- Other related duties as assigned.
Benefits
- Competitive medical insurance benefits through Blue Cross and Blue Shield of Texas and Prescription coverage by Express Scripts.
- Options for Vision, Dental, Life, and Long-Term Disability insurance.
- A defined benefit retirement plan with the Teacher Retirement System of Texas (TRS) with 8.25% employer contribution.
- Additional Voluntary Retirement Programs: Tax Deferred Account 403(b) and a Deferred Compensation Program 457(b).
- Flexible spending account options for medical and childcare expenses.
- Generous paid time off with holidays, vacation and sick leave.
- Robust free training access through LinkedIn Learning plus professional development opportunities.
- Tuition assistance and Educational release time to further your academic pursuits.
- Access to Engineer Your Wellness programs that provide opportunities for employees to engage in health and fitness.
- Wellness release time offered to employees to promote work/life balance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
