Service Purchasing Specialist

West Shore Home Recruiting • Mechanicsburg, PA

12d • Onsite

About The Position

The Service Specialist I reports to the Service Purchasing Manager and collaborates closely with the Customer Service Department, Installation Managers, and Regional Operations Team. This role is responsible for facilitating cross-department communication to ensure they can process orders accurately, efficiently, and timely to drive a quality customer experience.

Requirements

• High School Diploma or equivalent required.
• Highly detail-oriented person with superior organization skills.
• Self-starter who is comfortable working independently on assigned daily tasks.
• Ability to work at a steady pace while performing repetitive work.
• Must have a valid smart phone or smart device to log in to Company required systems using two-factor authentication.

Responsibilities

• Proficient knowledge in building and manipulating Sales Orders and Purchase Orders to reflect proper allocation of products.
• Develop relationships with vendors, request changes, cancelations, and updates on orders as necessary.
• Advise Customer Service Representatives, Sales Managers, Installation Managers, and General Managers of customer product, when requested.
• Process service orders, including all related ancillary tasks, accurately and efficiently to meet Key Performance Indicators (KPIs), including accuracy targets established by the Service Purchasing Manager.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) Retirement Plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED