Project Manager

Aireko Services & Installation•Guaynabo, PR

20d

About The Position

The Service Project Manager manages controls, mechanical, and electrical projects involving major repairs or new installations. The role leads the service team in delivering work that keeps buildings in good condition and within budget while consistently exceeding customer expectations. The position reports to the Operations Director and reports specified project metrics to the Service Director. The manager plans and executes assigned regional or contract work, coordinates resources and procurement, supervises field staff, and oversees project quality, schedule, costs, profitability, customer satisfaction, documentation, and safety. The role also supports service and project proposals, customer relations, supplier coordination, staff development, and energy-efficiency measures.

Requirements

Minimum 3–5 years of experience in a related field.
Bachelor's degree in Mechanical or Electrical Engineering or a related degree is preferred.

Nice To Haves

Bachelor's degree in Mechanical or Electrical Engineering or a related degree.

Responsibilities

Plan, manage resources and procurement, and execute all work required within assigned regions or contracts.
Supervise and lead installation technicians to deliver high-quality projects and services while achieving profit targets.
Plan, schedule, and supervise the daily activities of HVAC technicians, electricians, mechanics, and handymen to maximize production and prioritize customer requests.
Assist the Services Department in coordinating services and supervising service technicians.
Maximize manpower utilization and minimize unallocated time.
Visit jobs in progress to inspect work quality and provide field personnel with on-the-job training and technical support.
Conduct periodic walkthrough inspections of assigned projects to ensure craftsmanship, quality control, and contract compliance.
Standardize project documentation, reporting, and procedures.
Communicate with existing and prospective customers about project needs.
Control the budgets of assigned projects.
Ensure operational processes align with the main office, including estimates, proposals, booking packages, work orders, service reports, invoices, purchase orders, schedules, submittals, and RFI logs.
Ensure the quality, standardization, profitability, and timeliness of service department production, billing, paperwork, and project estimates.
Maintain customer interaction and personal selling activity.
Prepare monthly operations and sales reports.
Promote the CARE program and customer satisfaction through service excellence and follow-up.
Resolve customer disputes about services performed.
Support accounting's collection efforts by ensuring work is backed by purchase orders and that change orders are generated and approved promptly.
Conduct quarterly supplier meetings to review contract compliance, goals, milestones, and planning for special jobs.
Identify and implement energy-efficiency measures.
Promote ASI's uniform code for service technicians and employees.
Conduct monthly meetings with technicians to reinforce ASI's service culture, safety, soft skills, and technical training.
Work with the ASI Safety Officer to promote a zero-accident culture and reporting; ensure timely reporting and investigation of near misses, incidents, and accidents in accordance with ASI safety policy.
Perform personnel functions as needed, including selection, training, evaluation, and termination.
Conduct employee evaluations at least annually.
Assist account sales representatives with service and project proposals for repairs, maintenance, and equipment installations.
Report metrics to the Service Director, including cost to complete, submittals log, RFI log, project schedule, procurement log, and project profit and loss.