Service Project Manager

Vector Security and Vector Security Networks CareerRemote/Work from home, PA
Hybrid

About The Position

At Vector Security, we are looking for a Service Project Manager to join our team. We offer great benefits, a competitive salary, and growth opportunities. Our purpose is to make our world more secure, connected, and empowered, one customer at a time. If you share our values of winning as a team, doing the right thing, making a difference every day, getting it done, and thinking big, we’d love to hear from you!

Requirements

  • Minimum of 5 years of project management experience - Required
  • Minimum of 2 years of supervisory experience - Required
  • Knowledge of security systems; experience in the security industry - Required
  • Computer proficiency with MS Office - Required
  • Strong organization skills - Required

Nice To Haves

  • Associate's Degree or combination of project management and security industry experience - Preferred.
  • 7+ years of project management experience - preferred.
  • PMP Certification and/or D365 Knowledge - Preferred.

Responsibilities

  • Ensure team is tracking project timelines: start dates, completions dates, milestones, etc. for multiple projects.
  • Ensure targeted milestones and risk are captured and reviewed by team and stake holders.
  • Ensure team coordination with various internal parties (purchasing/billing) regarding backorders and payments.
  • Ensure team reviews work orders in D365 and updates changes to project scope and project deadlines.
  • Generate quotes for projects and ensure scope of work is clear, concise, and pricing is consistent with service margin and price book(s).
  • Conduct weekly check-ins with PM/PC on projects to ensure necessary approvals have been received, and timelines are met.
  • Provide guidance to team and coordinate with customers and NAMs to utilize to process quote requirements.
  • Manage and guide team members on project tasks, updated project tracking and ensure work order is being followed.
  • Provide feedback to team members to ensure key performance metrics are met.
  • Manage Timesheets for hourly employees.
  • Responsible for all team management activities including hire/fire and performance management.
  • Responsible for ensuring projects meet required margins and revenue targets.
  • Track overdue inspections and ensure timely completion.
  • Act as a point of contact to handle team escalations.
  • Receive recurring contracts and generate tasks for team and D365 to control the inspections.
  • Attend customer planning meetings to gather all necessary information for the project process.
  • Serve as point of escalation and quality control.
  • Generate reporting as required for the client, Service, Sales, and Monitoring departments of VSN.

Benefits

  • Competitive compensation with incentive eligibility
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
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