Service Project Manager

Vector Security•Remote/Work from home, VA

3d•Hybrid

About The Position

Vector Security is seeking a motivated individual to join their team as a Service Project Manager. This role involves overseeing project timelines, managing teams, generating quotes, and interacting with customers to ensure successful project delivery. The company emphasizes a culture of thinking big, doing the right thing, and making a difference. This position offers competitive benefits, salary, and growth opportunities within a company that has been a leader in security integration for over 50 years.

Requirements

Minimum of 5 years of project management experience - Required
Minimum of 2 years of supervisory experience - Required.
Knowledge of security systems; experience in the security industry - Required.
Computer proficiency with with MS Office - Required.
Strong organization skills - Required.

Nice To Haves

Associate's Degree or combination of project management and security industry experience - Preferred.
7+ years of project management experience - preferred.
PMP Certification and/or D365 Knowledge - Preferred.

Responsibilities

Ensure team is tracking project timelines: start dates, completions dates, milestones, etc. for multiple projects.
Ensure targeted milestones and risk are captured and reviewed by team and stakeholders.
Ensure team coordination with various internal parties (purchasing/billing) regarding backorders and payments.
Ensure team reviews work orders in D365 and updates changes to project scope and project deadlines.
Generate quotes for projects and ensure scope of work is clear, concise, and pricing is consistent with service margin and price book(s).
Weekly check-ins with PM/PC on projects to ensure necessary approvals have been received, and timelines are met.
Provide guidance to team and coordinate with customers and NAMs to utilize to process quote requirements.
Manage and guide team members on project tasks, updated project tracking and ensure work order is being followed.
Provide feedback to team members to ensure key performance metrics are met.
Manage Timesheets for hourly employees.
Responsible for all team management activities including hire/fire and performance management.
Responsible for ensuring projects meet required margins and revenue targets.
Track overdue inspections and ensure timely completion.
Act as a point of contact to handle team escalations.
Receive recurring contracts and generate tasks for team and D365 to control the inspections.
Attend customer planning meetings to gather all necessary information for the project process.
Serve as point of escalation and quality control.
Generate reporting as required for the client, Service, Sales, and Monitoring departments of VSN.