Service Project Administrator
About The Position
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Trane has a new exciting opportunity to join our organization as a Project Administrator in our Long Island City or Plainview Service group. Locations for this role would be for Long Island City & Plainview. Training will be a minimum of 8 weeks in the Long Island City, office. As a Service Project Administrator, under limited supervision, you are responsible for project set up and seeing them through to full completion with direct responsibility for project execution, to accomplish specific goals in a given time frame and with limited resources. This includes project documentation, materials, job costing, status monitoring, invoicing, and administrative closeout of each project. This position is required to closely interact with customers, Resource Coordinators, Area Service managers, Technicians, customers, and other assigned project staff to ensure the timely completion of each project.
Requirements
- Must have strong communication skills, proactive approach with willingness to work independently as well as part of a team.
- Proven experience prioritizing tasks in order to meet tight deadlines within a high-paced environment.
- Flexibility to work overtime as required.
Nice To Haves
- Familiarity with the operation of HVAC Systems preferred not required
Responsibilities
- Plans and reviews assigned projects, establishes schedules and project parameters and sets procedures to accomplish system goals.
- Sets-up service agreements in system application based on transition documents.
- Establishes and measures internal service process and associated compliance.
- Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
- Connect and communicates with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff.
- Schedule and participate in internal project team meetings to ensure accurate transfer of information.
- Validates cost to date and reconciles project data in business system.
- Reconciliation of purchase order discrepancies to support the Service fulfillment process.
- Reviews billing backlog and coordinates/communicates with Project Managers, HVAC Field Technicians, customers, and Trane claims as necessary to resolve obstacles.
- Participate in and contribute to lean improvements activities
Benefits
- health insurance
- holistic wellness programs that include generous incentives
- fertility coverage
- adoption/surrogacy assistance
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
- 15 vacation days
- 9 paid holidays
- 3 floating holidays
- sick leave
- additional options to support volunteer and parental leave
- Educational and training opportunities through company programs
- tuition assistance
- student debt support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
