Service Processing Support Associate II (Hybrid- in Uniondale, NY)

Allstate • Uniondale, NY

2d • Hybrid

About The Position

As a Processing Support Associate II, you’ll play an important behind-the-scenes role ensuring smooth operations for our customers and business partners. You’ll investigate and process requests, support system testing, and help identify opportunities for improvement—all while growing your skills in a collaborative, supportive environment. This role is ideal for someone early in their career who enjoys problem-solving, learning new systems, and making a meaningful contribution as part of a team. You’ll work under general supervision with clear procedures in place, while also building confidence in making independent decisions on day-to-day tasks.

Requirements

• 0–2 years of relevant experience (preferred, but we’re open to motivated learners)
• Strong communication skills and attention to detail
• Comfort working with systems, applications, and documented processes
• A collaborative mindset with the ability to use independent judgment when needed

Responsibilities

• Respond to written and verbal inquiries from internal teams and external partners with professionalism and care
• Investigate and resolve requests or issues of basic complexity in a timely manner
• Support system and application testing based on business needs
• Identify, document, and report system or policy-related issues
• Track and report daily work status to support team goals and operational efficiency
• Partner with management and subject matter experts on routine initiatives and process improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees