Customer Service Associate III- 2ND Shift (Hybrid- in Uniondale, NY)

Allstate • Uniondale, IN

3d • Hybrid

About The Position

At National General, we put people at the center of everything we do—and that starts with our customer service team. As a Customer Service Associate III, you’ll play a vital role in delivering exceptional service to our customers by handling moderate to complex inquiries related to policies, billing, and account updates. This is a great opportunity for someone who enjoys problem solving, helping others, and working as part of a supportive, collaborative team. You’ll engage with customers through inbound and outbound calls, written correspondence, and other communication channels—all while developing valuable insurance and customer service expertise.

Requirements

• Strong verbal and written communication skills
• Ability to work independently while managing multiple priorities
• Highly organized and detail‑oriented (there’s a lot to learn!)
• Patience, empathy, and professionalism when working with diverse customer needs
• Comfort handling complex or occasionally difficult conversations

Nice To Haves

• Experience with Microsoft Office Suite, especially Excel
• Prior exposure to insurance concepts, policies, or customer service environments

Responsibilities

• Handle moderate to complex customer inquiries with professionalism, accuracy, and empathy
• Process policy changes and service requests while ensuring proper documentation in internal systems
• Explain policy details and customer documentation clearly, including follow‑ups and next steps
• Resolve routine, complex, and unique questions while striving for first‑call resolution
• Stay current on marketing campaigns and respond confidently to related inquiries
• Identify potential cross‑sell opportunities when appropriate
• Actively listen, ask thoughtful questions, and demonstrate compassion—especially in sensitive or challenging customer situations
• Collaborate with internal teams to ensure a seamless customer experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed