Service Process Engineer

ottobock•Salt Lake City, UT

2d•Onsite

About The Position

Ottobock is a healthcare company dedicated to helping people with limb loss or mobility challenges regain their freedom of movement through innovative prosthetic, orthotic, and wheelchair solutions and superior patient care. With over 10,000 employees globally and 900 in North America, Ottobock is committed to advancing the O&P industry. The company is seeking a Process Engineer to join its Manufacturer's After-Sales Service Team in Salt Lake City. This role supports production and after-sales service operations by maintaining processes, documentation, and data/metrics, while developing foundational skills in process improvement, troubleshooting, and regulated medical device environments. The Process Engineer I works under moderate supervision to execute engineering assignments and contribute to process improvements.

Requirements

Bachelor’s Degree in Technical Engineering or a related field.
Minimum of 3 years of experience, preferably in manufacturing or after sales service environment.
Exposure to a regulated manufacturing or medical device environment preferred.
Moderate proficiency in Microsoft Office applications.
Moderate proficiency in Power BI (i.e. creating dashboards, reports, charts, graphs, data visualization, etc.).
Foundational knowledge of manufacturing and/or after sales service processes within a technical or regulated environment.
Basic understanding of quality system principles, including documentation control, standard work, and change management.
Ability to create, update, and maintain work instructions (written and graphically) in compliance with controlled documentation requirements.
Ability to assist in developing basic test methods and performing required testing to troubleshoot processes and confirm process stability.
Moderate understanding of lean manufacturing and continuous improvement principles, with the ability to drive improvement initiatives.
Understanding of how production and service processes impact medical device performance, product quality, and end user outcomes.
Strong organizational skills and attention to detail when working in regulated processes.
Effective written and verbal communication skills suitable for cross functional collaboration.
Ability to work effectively as part of a team in a fast-paced Production and Service environment.
Self-motivated, engaged, and a quick learner.
Demonstrated adaptability and willingness to learn new systems, equipment, and technical tools.
Ability to confidently lead projects, group discussions, and speak in front of large groups.

Responsibilities

Supports Production and Service leadership in achieving established goals, standards, and performance expectations.
Assists with the development, tracking, and reporting of Production/Service metrics; escalates trends and issues to leadership.
Supports continuous improvement initiatives by driving process analysis, documentation updates, and implementation of defined improvements.
Maintains existing service and manufacturing processes to ensure stable Production/Service capabilities and conformance to quality and regulatory requirements.
Assists with sustaining engineering activities for current product lines, including minor product or process changes related to function and quality.
Creates and updates work instructions, visual aids, routers, and Bills of Materials (BOMs).
Supports creation and execution of Engineering Change Orders (ECOs) and temporary deviations.
Assists in the development and execution of basic test methods to validate processes and support troubleshooting.
Provides hands on support for routine process issues; escalates complex problems as appropriate.
Drives Lean and continuous improvement activities (i.e. efficiency gains, cross training, waste reduction, Poka-Yoke, pull systems, value stream maps, spaghetti diagrams, time studies, etc.) to improve efficiency, throughput, quality, and cost.
Collaborates with cross functional teams (Production, Service, Quality, Engineering) to support daily operations.
Continues professional development by staying informed of technical advances through training and on the job learning.
Demonstrates Ottobock’s vision, guiding principles, and values in daily work.
Performs other related duties as assigned.