Toyota of Montgomery - Service Porter

Dream Motor Group•Montgomery, AL

3d•Onsite

About The Position

The Service Porters function is to courteously and efficiently meet and exceed customer expectations by providing assistance in the service lane reception area. He/she is responsible for moving customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintain an efficient service parking area.

Requirements

High school diploma or the equivalent
Must have valid in-state driver’s license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
Excellent verbal and written communication skills
Available to work 7am – 7pm Monday - Saturday
Must be insurable
Ability to collaborate with the public, sometimes with several customers at a time
Ability to collaborate with other dealership personnel
Must be a team player with impeccable honesty and integrity
Maintain a high level of professional personal appearance and conduct
Proficient knowledge of tools and materials needed to perform departmental duties ensuring a high level of customer satisfaction.

Nice To Haves

One year experience in an automobile retail environment

Responsibilities

Install seat, steering wheel, floor protection and ID tags in all vehicles taken in for service
Ensure that all vehicles in the dealership are secured, locked and accounted for
Maintain the parking lot in an organized, efficient manner
Keep all service vehicles neat and orderly
Move customer and dealership vehicles as directed
Make and implement decisions regarding maintaining and cleaning vehicles
Maintain new and used vehicles’ appearance by cleaning interior and exterior of vehicles, replenishing fluids and/or air, and replacing batteries as needed
Operate overhead doors to assist customers and service employees
Remove the protective coverings and ID tags installed in the vehicle, prior to returning the completed vehicle to the customer
Inspect the vehicle for stains, debris and damage before returning the vehicle to the customer, and report any damage to management immediately
Return the vehicle keys to the appropriate Service Advisor
Remain in the service write-up area unless performing another task as directed
Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
Clean dealership areas (e.g., walkways and sidewalks) as needed
Utilize all available information to ensure proper resolution of problems
Provide prompt, efficient and quality service to the customers and dealership
Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
Present self as positive role model by demonstrating commitment to the department, customers, dealership and company
Listen actively to understand others completely
Resolve all disputes and difficulties with professionalism and composure
Prioritize work to ensure all deadlines are met
Attend training classes as directed by management
All other duties as assigned