Service Porter

Scharmach Automotive Group•Fife, WA

160d•Onsite

About The Position

The BMW Northwest Service Porter is responsible for supporting the service department by moving and organizing vehicles, maintaining the cleanliness of the service area, and assisting customers as needed. This role is vital to ensuring efficient service operations and enhancing the overall customer experience. The Service Porter plays a key role in keeping the dealership’s service department running smoothly by performing a variety of tasks, from vehicle transportation to facility upkeep.

Requirements

High school diploma or equivalent required.
Basic knowledge of vehicle operation and maintenance.
Strong customer service skills with a friendly and professional demeanor.
Ability to work efficiently and manage time effectively.
Good communication skills and the ability to follow instructions.
Ability to work independently as well as part of a team.
Ability to stand, walk, and perform physical tasks for extended periods.
Ability to lift and carry supplies and equipment weighing up to 50 pounds.
Comfortable working in outdoor environments and various weather conditions.
Valid driver’s license with a clean driving record.
Ability to drive both manual and automatic transmission vehicles.
Ability to pass a background check and drug screening.
Willingness to work flexible hours, including weekends and holidays, as needed.

Nice To Haves

Previous experience in an automotive dealership or service environment is a plus but not required.

Responsibilities

Safely move vehicles to and from service bays, parking areas, and customer pick-up locations.
Retrieve vehicles for customers after service is completed, ensuring a timely and professional handover.
Park and organize vehicles on the dealership lot, ensuring efficient use of space and easy access.
Greet customers as they arrive at the service department and assist them with any initial needs or questions.
Escort customers to the service advisor or waiting area and provide them with timely updates on their vehicle’s status.
Provide shuttle service to customers if required, ensuring a comfortable and pleasant experience.
Keep the service drive and customer waiting areas clean, organized, and free of hazards.
Ensure that service bays are cleared of vehicles and debris promptly after service work is completed.
Perform basic maintenance tasks, such as emptying trash, cleaning floors, and maintaining the cleanliness of restrooms and waiting areas.
Assist service advisors and technicians with various tasks, including vehicle preparation, parts delivery, and other duties as needed.
Perform routine checks on service vehicles, such as checking tire pressure, fluid levels, and fuel levels.
Report any issues with vehicles, equipment, or the facility to the Service Manager or appropriate personnel.
Monitor and restock supplies in the service area, such as windshield washer fluid, oil, and other necessary items.
Assist in the management of loaner vehicles, including checking them in and out and ensuring they are clean and ready for use.