Full-time Kelley Chevrolet Service Porter

Kelley Automotive Group LLC•Fort Wayne, IN

About The Position

The Service Porter moves vehicles between the service aisle, shop, and parking lot; washes vehicles after service; and assists the Loaner Department using its check-in procedures. The role supports customers and service staff, maintains the service lane and customer lounge, and helps ensure service and loaner vehicles are clean, safe, and ready for customers. The position reports to and takes direction from the Service Manager and Assistant Service Manager. This is a physically demanding, high-pressure role requiring prompt and safe service. The work involves sitting, standing, crouching, and walking for six to eight hours per shift, driving vehicles, and repeated lifting of up to 50 pounds. The employee may be exposed to noise, heat, cold, dust, vibration, fumes, and other hazardous and nonhazardous materials. The listed duties are not exhaustive, and management may revise or add duties as circumstances change.

Requirements

Able to read and comprehend instructions and information.
Valid driver’s license and a good driving record.
Must be at least 21 years old.
Good judgment in all aspects of the job.
Able to work independently without a supervisor directing each action; a self-starter personality.
Able to sit, stand, crouch, and walk for six to eight hours per shift.
Able to lift 50 pounds repeatedly during a shift.

Responsibilities

Move cars between the service aisle, shop, and parking lot, and bring vehicles to the service aisle swiftly and safely for customer delivery.
Wash vehicles when service work is complete.
Greet customers courteously, ask about their check-in time and Service Advisor, and offer a complimentary beverage.
Notify the Service Advisor when a customer arrives and identify the make of the customer’s vehicle.
Check in loaner vehicles using the proper procedure and inspect them upon return.
Ensure returned loaner vehicles are damage-free, fully vacuumed, and washed when necessary.
Maintain loaner vehicles that are not in use and keep them ready to be loaned out.
Use the valet procedure as required by weather conditions.
Direct customers to remain in their vehicles until they can drive to the designated check-in area, and assist customers out of their vehicles.
Put a seat cover on the customer’s seat while the customer is still in service; ensure vehicles receive mats, washer fluid, a full vacuum, and an alignment check, including battery and tire checks.
Keep the service aisle clean and neat; sweep and mop the service lane floor and use the floor-cleaning machine when needed.
Walk through the Customer Lounge regularly and maintain the area.
Advise management of safety concerns and use wet-floor signs as needed.
Drive the service delivery van as needed by the Service Manager.
Empty trash and provide cleaning support for technicians.
Put vacuum hoses away at the end of the day.
Put old tires in the designated trailer.
Dispose of cups, paper, and other items in the trash and take trash to the dumpster.
Replace outside trash bags and fill washer-fluid jugs.
Ensure all service vehicles and rentals are out of the service drive at the end of the day.
Park shuttles and place them first in line by the exit door.
Maintain carwash stickers for Kelley service customers.
Perform other tasks deemed necessary by management.