Service Porter

Don Mealey's Sport Auto Group • Clermont, FL

4d • Onsite

About The Position

The Service Porter is responsible for welcoming service customers, assisting them with transportation if needed, and managing the movement of customer vehicles within the dealership's service area. This role ensures a positive customer experience from arrival to vehicle return, maintaining a clear service drive and ensuring vehicles are secure and clean.

Requirements

• Follows the dress code the company has put in place.
• Maintains a clean and neat work area.
• Follows federal, state and local law as well as company policy about safeguarding all information.
• Reports on time to work and follows schedule that is given.
• Calls supervisor if he/she cannot be at work on time.
• Keeps current with annual HR training along with any other training that might be required for this position.
• Follows all company policies and procedures.
• Notifies supervisor of any illegal activity.

Responsibilities

• Greet and welcome service customers in a genuinely friendly and courteous manner.
• Identify the service consultant with which they have an appointment.
• Place an identification number on the vehicles that is marked to identify the proper service salesperson.
• Responsible for moving the cars from the service drive to the designated lot location for repairs.
• Responsible for making sure the vehicles are moved off of the drive in a timely manner to keep the area clear.
• Responsible for delivering the vehicle back to the service drive in a timely manner once the customer is ready for pick up.
• Responsible for making sure the vehicle is clean for delivery back to the customer.
• Responsible for making sure the customers vehicles are kept locked and in the correct designated areas.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
• Assist in delivering customers to a predetermined location with company provided shuttle vehicle if necessary.
• Assist the service team in driving the customer cars to and from the drive and the designated parking areas for service work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed