Service Plumber

Morris-Jenkins•Charlotte, NC

20h•Onsite

About The Position

As a Service Plumber, you’ll perform diagnostic repair service calls, addressing customer concerns and ensuring they feel confident in the service provided. You will be responsible for identifying and fixing plumbing issues, acting as a plumbing detective to resolve problems effectively. Larger repairs, such as water heater replacements or re-pipes, will be handed off to specialized plumbing installers, allowing you to focus on your core strengths and move to the next service call.

Requirements

3+ years of experience with diagnostic troubleshooting, repair, and maintenance of residential plumbing, water heaters, tankless, filtration, gas lines, gas logs, and drain cleaning
Strong customer service and interpersonal communication skills
Ability to provide repair versus replacement options to customers
Knowledge of drain machines, camera and locator equipment
Knowledgeable and skilled in the safe use and maintenance of required tools
High School Diploma or GED
Basic computer skills
Ability to speak, read, and write fluently in the English language
Be a great communicator, patient and kind about explaining things to customers.
Be able to break down complicated technical things in ways that make sense.
Have three years or more of experience in plumbing.
Be no stranger to a tricky plumbing diagnostic or repair.
Not be afraid of tricky plumbing problems, and be competitive.
Know when to recommend installs to customers instead of repairs.

Nice To Haves

Valid North Carolina Plumbing Contractor (P1 or P2)
Valid North Carolina Journeyman license
Valid South Carolina LLR Plumbing Contractor License
Valid South Carolina MASC Master Plumber Certification

Responsibilities

Perform diagnostic repair service calls.
Address customer concerns and ensure they feel they are in good hands.
Fix plumbing problems the right way so customers don’t have to worry.
Help customers understand the process and feel good about their decision to trust Morris-Jenkins.
Hand off larger repairs to plumbing installers.
Focus on strengths and move to the next call.
Provide year-round stability with available overtime.
Have NO on-call duty, and every 5 weeks, get a 5-day weekend.
Be shown respect.
Take different paths based on skills and personal preferences.
Earn bonuses.
Receive ongoing training.