Service Planning Specialist
About The Position
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Uses route analysis software to create effective and efficient daily and weekly route plans for assigned branch locations. Performs data analysis of plans, resource availability and territory. Maintains geographic codes, addresses and customer information. Reports metrics on a daily basis to Service Planning Supervisor.
Requirements
- High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
- 1-2 years of related experience as dispatcher and/or customer service agent
- Written and verbal communication skills, including delivering presentations
- Attention to detail and quantitative analytical skills
- Ability to operate independently and collaboratively within a team
- Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
- Ability to manage multiple, repetitive tasks
- Ability to utilize software to forecast customer demand and route capacity
- Ability to effectively interact with co-workers and the public
- Basic knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
- Ability to speak, read and write fluently in English is required.
- You MUST BE physically located in the United States while performing this job.
Responsibilities
- Creates approximately 70 route plans using work order data and route analysis software.
- Communicates routes within assigned territory to service personnel.
- Summarizes and reviews plans daily with the Service Planning Supervisor.
- Creates summary reports daily and provides to supervisor.
- Performs other duties as assigned.
Benefits
- Medical/Dental/Vision insurance
- Company-matching 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
