Service Planner

Atlas Copco • Quincy, MA

1d • Hybrid

About The Position

Quincy Compressor is seeking a Service Planner to schedule and provide support for all shop and field service repairs of compressed air equipment. This role involves regular communication with the Service Manager and customers, acting as a key information liaison between the Service Manager, Service Technicians, Parts Specialist, and customers. The Service Planner will report to the Regional Operations Manager and is crucial in coordinating the activities of the Service Department to ensure efficient and effective service delivery.

Requirements

• High School diploma or equivalent (required)
• Service coordination experience in an industrial service industry.
• Knowledge of parts and maintenance for air compressors or similar machinery.
• Customer service experience.
• Proficiency in Microsoft Word and Excel.
• Ability to move about the facility (standing, walking) and customer sites.
• Ability to lift, carry, or otherwise move and position objects weighing up to 60 pounds.
• Ability to work overtime and weekends as needed.

Nice To Haves

• Associate's degree in a relevant field.
• Experience with SAP and MAM.

Responsibilities

• Receive incoming calls for service of compressed air equipment and schedule all shop and field service repairs in the computer system.
• Provide regular updates to customers regarding service that is in process.
• Maintain (edit as needed) scheduled service orders in the computer system, including both manual orders and service contracts.
• Facilitate the closing of service orders approved for invoicing.
• Review and maintain labor records for Service Technicians.
• Prepare credit notes and manual invoices for review by the Service Manager.
• Place orders for parts required to complete service orders and work to expedite their delivery.
• Complete administrative requirements for the element return function.
• Report completed service jobs and/or problem areas on a daily basis to the Service Manager.
• Maintain service files, including Service contracts and related agreements, open orders, customer history, service employee records, expense reports, and vacation requests.
• Coordinate travel arrangements for Service Technicians and local/regional service meetings and training courses.
• Coordinate the installation of new compressed air equipment with Sales.
• Contribute to positive Company branding by projecting a knowledgeable and customer-oriented image to customers.
• Perform all responsibilities in accordance with Quincy standards, while trying best to understand the needs and expectations of the customer.

Benefits

• Compensation that reflects skills, experience, and responsibilities.
• Individual learning opportunities.
• World-wide job opportunities.
• Training.
• Company vehicle.
• Work clothes.
• Specialty tools.
• High standards for workplace safety.
• Fair compensation package.
• Health insurance.
• Paid leave.
• Retirement benefits.
• Diverse working environment that is collaborative.
• Reasonable accommodation for any part of the employment process due to a physical or mental disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED