Service & Permit Administrator R&R Electric Company

Century Mechanical Holdings•Pompano Beach, FL

5d•Onsite

About The Position

The HVAC Service Coordinator serves as the primary point of contact between customers, field technicians, and management. This role is responsible for scheduling, dispatching, and coordinating service calls, ensuring timely communication, accurate work order processing, and efficient utilization of company resources. The Service Coordinator plays a key role in customer satisfaction, operational efficiency, and supporting the field service team.

Requirements

2+ years’ experience in HVAC, plumbing, electrical, or a service-based industry.
Strong administrative, scheduling, and customer service skills.
Experience with service software and/or CRM tools.
Attention to detail and ability to manage multiple priorities.
Professional communication skills—both written and verbal.
Organized and process-oriented
Strong multitasker and communicator
Problem-solver with a customer-first mindset
Comfortable with compliance and documentation
Team player who can work across departments
Ability to remain calm and professional in fast-paced situations.

Nice To Haves

Familiarity with permit processes and local municipality requirements (preferred).
Knowledge of HVAC systems and terminology is a plus.

Responsibilities

Create, review, and close out work orders in FieldEdge.
Verify job details (customer information, equipment, warranty, maintenance agreements).
Ensure accurate coding for labor, parts, and warranties.
Collect and enter purchase orders or authorization numbers when required.
Apply for and track permits for HVAC installations, replacements, and service jobs.
Communicate with municipalities to ensure timely permit approvals and inspections.
Maintain organized records of permit status, expirations, and follow-up requirements.
Assign and dispatch service technicians based on skill set, availability, and location.
Monitor technician workloads and adjust schedules to maximize efficiency.
Track work orders in FieldEdge (or equivalent CRM/dispatch software).
Maintain a daily/weekly service calendar.
Answer inbound service calls, emails, and portal requests from customers.
Schedule service appointments, providing accurate arrival windows.
Communicate with customers regarding delays, reschedules, and service updates.
Handle customer concerns promptly and escalate issues to the Service Manager as needed.
Register warranties for new installations with manufacturers.
Ensure warranty documentation is complete, accurate, and provided to customers.
Track expiration dates and warranty terms for future service coordination.
Create, renew, and track residential or light commercial maintenance agreements.
Follow up with customers about expiring or lapsed agreements.
Coordinate with technicians and customers to schedule maintenance visits.
Assist with timecard verification and approval for assigned service technicians.
Maintain records of service agreements, preventative maintenance schedules, and recurring visits.
Generate daily, weekly, or monthly service performance reports.
Support billing and collections by ensuring all documentation is complete and timely.
Provide technicians with job details, directions, and special instructions.
Track technician progress and support them with parts ordering, job notes, or customer communications.
Coordinate with warehouse and parts team to ensure required materials are available.
Facilitate communication between the service team and management.