Service Performance Owner

Caliber•Dallas, TX

17h•Remote

About The Position

Caliber Service Management is a family of value-driven companies offering a full range of soft and hard facility management services including Landscaping, Snow Removal, Property Enhancements, Project Management, Lot Services, and Stormwater Management. With over 100 years of collective industry experience, our team of subject matter experts is committed to effective performance and successful partnerships with asset, property, and facility managers, as well as real estate investment trusts. We take pride in helping solve, support, and maximize the potential of each property. Caliber is a privately held LLC with annual revenue greater than $50 million, serving over one thousand high-performing commercial, industrial, and retail locations. Our workforce includes over 150 team members and more than 1,000 service partners, managing over forty million square feet of exterior grounds care, emergency response, construction, and snow removal.

Requirements

Proficiency in Microsoft Office tools (Word, Excel, Access, Power Point).
Able to utilize Disc Profile Tools.
Capable of working outside in supervisory-inspection capacity in all weather conditions.
Able to climb ladders and perform roof top maintenance inspection tasks.
Capable of extensive driving (day, night and inclement) and commercial air travel.
Able to travel nationwide on short notice on a limited basis.
Excellent driving record.
High school diploma or equivalent.
Minimum 3+ years of related outdoor work, landscaping or grounds maintenance, equipment operation, or facilities maintenance experience.

Nice To Haves

Bachelor's degree preferred.
Strong multi-unit enterprise facilities management experience preferred in the following skills: Landscaping, Irrigation, Snow-Ice Programs, Interior and exterior facilities management, and Janitorial Services.
Experience in a trade.
Retail experience or experience servicing retailers.
Experience in facilities industry.

Responsibilities

Communicate and build relationships and trust with the client locations and regional management.
Deliver Vendor Quality Control programs within the region.
Read, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level Agreements.
Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, and client locations.
Manage the client; up to and including client Regional Vice Presidents.
Conduct Service Validations.
Train and guide vendors as required.
Provide guidance and feedback to Caliber Service Management.
Maintains Quality Control Reports.
Prepare Vendor score cards.
Resolve customer problems by applying resources as necessary.
Conduct site surveys for various trades and services.
Engage and entertain the customer as appropriate.
Conduct training and presentations concerning scope of work to store personnel.
Foster a positive team environment.
Ensure confidentiality of internal and external data.
Perform ad-hoc projects and other duties as assigned.
Responsibilities may require emergency support, mobilization and extended engagement helping serve/solve local, regional and national market clients needs; scheduled and non-scheduled including but not limited to property damage and snow emergencies.