Service Parts / Warranty Admin

HTS•San Antonio, TX

12d•Onsite

About The Position

This role involves learning about our products and components to provide phone and e-mail support to customers. The Service Parts / Warranty Admin will be responsible for taking service parts orders, providing quotes, and communicating with customers regarding warranty requests for both parts and labor. This includes processing labor warranty authorizations, coordinating with the internal Service Parts Department for warranty part requests, managing backorders, and processing customer purchase orders. Additionally, the role requires reviewing field service reports to determine warranty claim eligibility, coordinating shipments and returns of service parts, and resolving customer inquiries.

Requirements

Previous experience in sales, customer service, or other related fields
Microsoft Office skills (Excel, Word, Outlook) and Adobe experience
Ability to build rapport with customers
Ability to handle multiple projects simultaneously
Strong customer service abilities
Self-motivated and detail-oriented
Strong desire to learn and be open to a multi faceted position

Nice To Haves

Knowledge of HVAC products
Previous HVAC parts experience
A college degree is preferred

Responsibilities

Learn about our products and components
Maintain phone and e-mail support for customers
Take service parts orders and provide quotes to customers
Communicate with customers regarding warranty requests from the field for both parts and labor
Processing of labor warranty authorizations and providing them to customers
Coordinating with internal Service Parts Department regarding warranty part requests
Manage backorders
Process purchase orders for customers
Review of field service reports to determine eligibility for warranty claims
Coordinate shipments and returns of service parts
Resolve customer inquiries