Service & Parts Manager - Powersports Dealer

Wise Auto Group•Victorville, CA

8d•$80,000 - $150,000•Onsite

About The Position

Death Valley Harley-Davidson is seeking a high-performing, hands-on Service & Parts Manager to lead from the front, develop people, drive accountability, maximize profitability, and deliver an exceptional customer experience. This role requires a leader who takes ownership of both departments, understands the numbers, actively manages shop productivity and Parts inventory, develops employees, and creates a culture of urgency, teamwork, and accountability. The ideal candidate understands that Service and Parts must operate as one team, with strong communication, efficient workflow, inventory management, and customer retention being critical to dealership profitability and long-term success. This position is for someone who thrives in a fast-paced dealership environment, enjoys building high-performing teams, and knows how to turn strong processes into consistent results.

Requirements

5+ years of progressive dealership Service and/or Parts experience, with prior leadership or management responsibility strongly preferred.
Motorcycle, powersports, automotive, RV, or similar dealership experience preferred.
Experience managing both Service and Parts Departments strongly preferred.
Proven ability to lead, coach, develop, and hold employees accountable.
Strong understanding of dealership Fixed Operations and the relationship between Service and Parts.
Ability to manage technician productivity, dispatch, scheduling, shop loading, and WIP.
Strong understanding of inventory management, purchasing, inventory aging, and parts profitability.
Ability to read and understand departmental financial statements and operational reports.
Strong understanding of labor sales, gross margins, effective labor rate, and departmental profitability.
Comfortable using KPIs to identify opportunities and make operational decisions.
Strong customer service, communication, and conflict-resolution skills.
Excellent leadership, organizational, and time-management skills.
Ability to create urgency while maintaining a positive and professional work environment.
Experience with dealership management systems, CRM platforms, and digital communication tools preferred.
Proficiency with Microsoft Office or similar business applications.
Passion for motorcycles and the Harley-Davidson brand and lifestyle strongly preferred.
Valid driver's license required.
Motorcycle endorsement preferred or willingness to obtain.

Nice To Haves

Prior leadership or management responsibility
Motorcycle, powersports, automotive, RV, or similar dealership experience
Experience managing both Service and Parts Departments
Experience with dealership management systems, CRM platforms, and digital communication tools
Passion for motorcycles and the Harley-Davidson brand and lifestyle
Motorcycle endorsement or willingness to obtain

Responsibilities

Lead, coach, motivate, and hold accountable Service and Parts Department personnel.
Maintain a visible, hands-on leadership presence in both departments.
Establish clear performance expectations and measurable departmental goals.
Conduct daily department huddles and regular individual coaching.
Recruit, hire, onboard, train, and develop high-performing employees.
Create a culture of teamwork, urgency, accountability, and exceptional customer service.
Monitor staffing levels, scheduling, payroll, and departmental expenses.
Review departmental financial statements, reports, and KPIs daily, weekly, and monthly.
Develop and execute action plans to improve departmental profitability.
Ensure Service and Parts operate collaboratively rather than as separate departments.
Address operational and performance issues quickly and professionally.
Oversee daily Service Department operations, technician workflow, scheduling, and dispatch.
Support Service Advisors with customer communication, estimating, selling service, and resolving customer concerns.
Maximize technician productivity with a baseline expectation of approximately 100% productivity, while developing strong performers toward higher levels.
Monitor technician efficiency, flagged hours, billed hours, effective labor rate, and labor gross profit.
Maintain strong labor gross margins while remaining competitive in the market.
Review and actively manage work-in-progress (WIP) daily.
Identify stalled repair orders and eliminate unnecessary delays.
Ensure shop scheduling and workload align with available technician capacity.
Promote consistent motorcycle inspection processes and appropriate maintenance recommendations.
Increase customer-pay labor, maintenance business, tire sales, accessory installations, and service retention.
Ensure repair orders accurately document customer concerns, approved repairs, declined services, recommendations, and technician findings.
Maintain accurate and timely technician flagging, repair order processing, and billing.
Ensure compliance with manufacturer warranty procedures, dealership policies, and safety standards.
Maintain a clean, safe, organized, and productive shop environment.
Oversee all Parts Department operations, including retail, internal, wholesale, and service-related parts sales.
Lead, train, coach, and hold accountable Parts Department employees.
Drive parts and accessory sales while maintaining strong gross profit margins.
Manage inventory purchasing, stocking levels, replenishment, and inventory accuracy.
Monitor inventory aging, obsolete inventory, slow-moving parts, and overall inventory turnover.
Develop strategies to reduce aged and obsolete inventory while maintaining appropriate availability of fast-moving parts.
Establish and maintain effective inventory controls, including cycle counts, physical inventory, and discrepancy resolution.
Monitor parts special orders, backorders, receiving, returns, and manufacturer claims.
Ensure parts are ordered, received, and distributed accurately and efficiently.
Work closely with Service Advisors and Technicians to ensure parts availability and minimize technician downtime.
Improve parts fill rates and reduce repair delays caused by unavailable or incorrectly ordered parts.
Maximize accessory sales opportunities through collaboration with Sales and Service.
Maintain accurate parts pricing, cost controls, and gross profit performance.
Ensure Parts Department merchandising, displays, and customer-facing areas are clean, organized, and professional.
Develop relationships with vendors and manufacturer representatives to improve purchasing efficiency and product availability.
Identify opportunities to increase retail parts sales, accessory installations, and customer retention.
Take ownership of the combined financial performance of Service and Parts.
Understand departmental gross profit, expenses, net profitability, and contribution to fixed absorption.
Develop strategies to grow customer-pay labor, parts sales, accessory sales, and service retention.
Ensure effective coordination between Service and Parts to maximize shop efficiency.
Identify operational inefficiencies and implement measurable improvements.
Maintain appropriate inventory investment relative to sales demand.
Review performance against budgets and departmental objectives.
Collaborate with the General Manager to develop monthly and annual performance goals.
Protect the customer experience while maximizing dealership profitability.