Service Parts Associate

Cummins • Anchorage, AK

10d

About The Position

Job Summary: Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision. We are looking for a talented Service Parts Associate to join our Distribution business in (Anchorage, AK). We offer competitive pay and benefits! Will make an impact in the following ways: Assist all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies Carry out customer parts counter duties including receiving parts calls, greeting and assisting walk-in customers, completing paperwork, and handling cash, check, and credit card transactions Support other parts personnel in sourcing and locating complex parts requests or finding alternatives Utilize various systems, catalogs, and other resources to identify and procure parts efficiently Maintain neat and clean appearance in the customer parts area and warehouse Adhere to Cummins Health, Safety & Environmental standards, policies, procedures, and regulations Maintain favorable relationships with internal and external customers by addressing their needs and issues in a timely manner Perform other duties as assigned, which may include managing stock levels, shipping and receiving parts, inventory management, core processing, or other parts-related tasks Responsibilities In order to be successful in this role you will need the following: Exceptional customer service and relationship-building skills Proficiency with Microsoft Office applications, generating reports, and advanced-level computer skills Experience with Concur, Salesforce, and FSL Knowledge of warehouse inventory control, order processing, and order life cycle systems Intuitive problem solver and fast learner Ability to act on opportunities with customers to upsell supporting products and services, as appropriate Prior experience in the HD engine/truck/marine industry is preferred, but not required Experience with Quick Serve, Rapid Serve, or Parts.Cummins.Com is preferred, but not required Qualifications Core responsibilities : This role is for inside parts sales. This will include walk in, email, and phone customers. Along with over-the-counter parts sales, sales to internal service customers will be required. Outside of parts sales, other duties will include shipping/receiving, inventory control, putting away stock, core reconciliation, and other various parts duties. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Proficiency in Microsoft applications, generating reports, and advanced level computer skills. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience. Prior experience in the HD engine/truck/marine industry is preferred, but not a requirement. Previous experience with Quick serve, Rapid serve, or Parts.Cummins.Com is preferred, but not a requirement. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Proficiency in Microsoft applications, generating reports, and advanced level computer skills. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience. Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Requirements

• Exceptional customer service and relationship-building skills
• Proficiency with Microsoft Office applications, generating reports, and advanced-level computer skills
• Experience with Concur, Salesforce, and FSL
• Knowledge of warehouse inventory control, order processing, and order life cycle systems
• Intuitive problem solver and fast learner
• Ability to act on opportunities with customers to upsell supporting products and services, as appropriate
• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
• Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Nice To Haves

• Prior experience in the HD engine/truck/marine industry is preferred, but not required
• Experience with Quick Serve, Rapid Serve, or Parts.Cummins.Com is preferred, but not required
• Prior experience in the HD engine/truck/marine industry is preferred, but not a requirement.
• Previous experience with Quick serve, Rapid serve, or Parts.Cummins.Com is preferred, but not a requirement.

Responsibilities

• Assist all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies
• Carry out customer parts counter duties including receiving parts calls, greeting and assisting walk-in customers, completing paperwork, and handling cash, check, and credit card transactions
• Support other parts personnel in sourcing and locating complex parts requests or finding alternatives
• Utilize various systems, catalogs, and other resources to identify and procure parts efficiently
• Maintain neat and clean appearance in the customer parts area and warehouse
• Adhere to Cummins Health, Safety & Environmental standards, policies, procedures, and regulations
• Maintain favorable relationships with internal and external customers by addressing their needs and issues in a timely manner
• Perform other duties as assigned, which may include managing stock levels, shipping and receiving parts, inventory management, core processing, or other parts-related tasks
• Inside parts sales including walk in, email, and phone customers
• Over-the-counter parts sales, sales to internal service customers
• Shipping/receiving
• Inventory control
• Putting away stock
• Core reconciliation
• Other various parts duties

Benefits

• Base salary rate commensurate with experience.
• Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED