Service Parts Associate - Level II - OFFC

Cummins•Forest Park, GA

2d•$48,800 - $73,200•Onsite

About The Position

We are looking for a talented onsite Service Parts Associate to join our team in Forest Park, GA. In this role, you will make an impact by receiving, handling, storing, performing system transactions, and dispatching parts in the local branch, checking for damage and discrepancies. You will also carry out customer parts counter duties, including receiving parts calls, assisting walk-in customers, completing paperwork, and processing transactions. Developing positive relationships with internal and external customers through effective communication is key, as is identifying opportunities to upsell supporting products and services. You will support other parts personnel in sourcing and locating complex parts requests using various systems and resources, and perform other duties such as managing stock levels, operating a forklift, shipping and receiving, warehouse activities, inventory management, and core processing.

Requirements

Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.

Nice To Haves

Operating forklift

Responsibilities

Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).
Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.
Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.
Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.
Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations. Uses appropriate personal protective equipment.
Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner.
Escalates customer issues to more senior parts personnel or supervisor when needed.
Maintains a neat and clean appearance in the customer parts area and parts warehouse.
Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.
Utilizes various systems, catalogs, other resources, and collaborate with technicians to identify and procure the parts in the most cost and time efficient manner.
Perform other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.