Service Parts and Logistics Coordinator

HCB Yachts•Vonore, TN

2h•Onsite

About The Position

We are seeking a detail-oriented and dependable Logistics Coordinator to support our supply chain and customer service operations. This position will be responsible for coordinating inbound and outbound freight while also managing the day-to-day fulfillment of customer service orders. The ideal candidate is organized, proactive, and comfortable working in a fast-paced manufacturing environment. This role requires someone who can effectively coordinate transportation, communicate with carriers and internal departments, and ensure customers receive the highest level of service.

Requirements

2+ years of experience in logistics, shipping, warehouse, customer service, or a related field preferred.
Strong organizational and time-management skills.
Excellent attention to detail and accuracy.
Ability to prioritize multiple orders and shipments simultaneously.
Strong written and verbal communication skills.
Proficient with Microsoft Office, particularly Outlook and Excel.
Ability to read and understand packing lists, purchase orders, sales orders, and shipping documentation.
Ability to safely lift and move packages and parts as required.

Nice To Haves

Experience in a manufacturing environment is a plus.
Experience with an ERP/MRP system preferred.
Forklift experience/certification is a plus.

Responsibilities

Coordinate select inbound and outbound shipments with carriers, suppliers, customers, and internal teams.
Schedule pickups and deliveries while ensuring shipments are ready when transportation arrives.
Obtain freight quotes and coordinate the most cost-effective shipping methods.
Prepare and maintain bills of lading, packing lists, shipping labels, and other required documentation.
Track shipments and proactively communicate delays or issues.
Coordinate LTL, parcel, and other freight shipments as needed.
Maintain accurate shipment records and provide tracking information to appropriate personnel.
Work with carriers to resolve delivery issues, damages, shortages, and other freight-related concerns.
Systematically process outbound customer service/warranty orders.
Pull parts accurately from inventory based on customer service orders.
Log shipments in historical trackers.
Verify part numbers, quantities, and order requirements before shipment.
Package parts appropriately to prevent damage during transit.
Coordinate expedited shipments when required.
Ensure customer orders are shipped accurately and on schedule.
Communicate shipment status and tracking information to the appropriate customer service personnel.
Identify inventory discrepancies, shortages, or damaged material and escalate issues as needed.
Maintain an organized shipping and customer service order area.
Maintain images within web-based customer order portal.
Assist with maintaining accurate inventory through daily cycle counts.
Maintain an organized and efficient warehouse/shipping environment.
Identify opportunities to improve shipping processes, packaging, freight costs, and overall efficiency.
Support other supply chain and warehouse activities as needed.