Service Parts Advisor - New Center Opening (Mission Viejo,Ca)

Lucid Motors•Mission Viejo, CA

11d•Onsite

About The Position

At Lucid, service is more than maintenance, it’s an extension of the ownership experience. As we continue to expand, we’re excited to bring a new service location to Mission Viejo, CA. Our Service Technicians are the foundation of every Lucid service center, working alongside some of the most advanced teams in the EV industry. We are seeking individuals who bring curiosity, precision, and energy to their craft, and who are passionate about delivering an exceptional, world-class experience to every Lucid customer. All employees will be trained at and report to our Costa Mesa Service center until the new site opens in Mission Viejo. The Parts Advisor (back counter) position will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Parts Advisor is an integral part of service center operations focused on parts efficiency to support seamless operations.

Requirements

2 – 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop to support seamless operations
Proficiency in parts catalog search for specific repair needs
Willingness to obtain forklift certification, demonstrating a commitment to safety and operational efficiency in the workplace
Ability to work independently and make timely decisions in a fast-paced environment, effectively minimizing downtime on repairs
Excellent organizational skills and attention to detail
Excellent communication and customer service skills
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Ability to lift 50 lbs.
Standing, walking, and bending for extended periods of time
Full-time, including weekends or extended hours during busy periods
Willingness to complete Lucid provided CPR training post hire
Valid driver’s license with no suspensions within the past year.
Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Nice To Haves

AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Previous OEM Parts training

Responsibilities

Effectively manage parts inventory by anticipating and addressing business needs to optimize operations
Maintains an accurate and effective parts inventory control system that includes perpetual and annual inventories
Order inventory and special-order parts for repairs
Receive parts orders and stock them efficiently in designated storage area or assigned bins
Effectively manages parts transfers from one Lucid Service location to another if applicable
Generates parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisor
Stay up to date on latest part revision changes and refresh local inventory accordingly
Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department, ensuring timely and accurate service
Organize and oversee parts warranty returns, both in the system and physically
Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering
Promote sales of accessories according to Lucid guidelines
Other duties as assigned