SERVICE & PARTS ADVISOR

OBRIEN AUTO GROUP • Tukwila, WA

1d • Onsite

About The Position

Polestar Bellevue is a growing Electric Vehicle “EV” brand looking to add a Service & Parts Advisor. The Parts & Service Advisor position will oversee parts while assisting our customers on the Service Drive. Our goal is to make a positive place for our guests to come and have their vehicle maintained. We are looking for the right person to help make our guest experience as positive as possible. This position is $25.00 - $30.00 per hour (BASED OF DEALERSHIP EXPERIENCE).

Requirements

• Commitment to excellent guest experience – on the phone/email, in the store, and after purchase
• Qualified candidates must have a valid driver's license, clean driving record, and the ability to pass a background check.

Nice To Haves

• 1-year of previous Dealership experience (preferred but not required)

Responsibilities

• Assist Customers as the advisor to Greet guests, determine their needs, and coordinate vehicle repairs
• Meet guests’ needs throughout the entire service process
• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus
• Order inventory and special-order parts for repairs
• Receive parts orders and stock them efficiently in designated storage area or assigned bins
• Generates parts estimates for customers, insurance companies
• Stay up to date on latest part revision changes
• Organize and oversee parts
• Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering

Benefits

• Vacation – based on hire date and paid based on position.
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
• 401(k) plus company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed