Service Partner Manager

Schaeffler • Fort Mill, SC

26d • Onsite

About The Position

Schaeffler is a dynamic global technology company with a long history of private ownership and an entrepreneurial spirit. As a partner to major automobile manufacturers, as well as key players in the aerospace and industrial sectors, Schaeffler offers significant development opportunities. This role focuses on developing and growing the Industrial Lifetime Solutions service partner network across North America.

Requirements

• Bachelor degree or equivalent work experience
• Fluent in English, with outstanding verbal and written communication capabilities.
• Knowledge and practical experience in maintenance and reliability programs, condition monitoring, predictive maintenance, or asset performance management solutions.
• Experience in strategic account management, partner management, or service sales within an industrial environment.
• Strong understanding of key industrial sectors and their maintenance, reliability, and operational performance requirements.
• Proven ability to work independently while effectively collaborating within cross-functional and geographically diverse teams.
• Strong analytical and problem-solving skills with a high level of attention to detail.
• Excellent interpersonal, verbal, and written communication skills, with a passion for knowledge sharing and continuous learning.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Experience using Customer Relationship Management (CRM) platforms, preferably Salesforce.
• Ability to build and maintain strong relationships with service partners, customers, and internal stakeholders to drive business growth and customer success.

Responsibilities

• Develop and grow the Industrial Lifetime Solutions service partner network across North America.
• Identify, evaluate, and onboard qualified service partners based on commercial, technical capabilities and strategic fit.
• Manage partner relationships to drive long-term collaboration, revenue growth, and customer satisfaction.
• Support regional Industrial Lifetime Solutions sales teams with partner engagement and go-to-market strategies.
• Analyze market trends and report on technologies, customers, and competitors.
• Lead customer and cross-functional meetings, providing clear project and business updates.
• Develop and deliver training programs and supporting materials for sales teams, partners, and customers.
• Capture customer and market feedback to support product and service improvements.
• Maintain accurate partner, customer, and opportunity records within CRM systems.
• Travel up to 50% as business needs require.

Benefits

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and development programs.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree