Service Order Processing Specialist

Hitachi • Earth City, MO

2d • Onsite

About The Position

The Opportunity In this role, you’ll guide service orders from initial request through completion, ensuring information is accurate, schedules stay on track, and customer commitments are met. You’ll collaborate closely with sales, technical support, logistics, and finance to keep projects moving and help customers receive the maintenance, upgrades, and support they need. By ensuring clarity, accuracy, and timely communication, you’ll play a meaningful part in the service processes that strengthen grid reliability and help modernize energy systems across the industry. How You’ll Make an Impact Manage end‑to‑end intake and processing of service requests (new, renewal, upgrade, cancellation) in alignment with documented SLAs and procedures. Verify order accuracy, completeness, and compliance with internal policies and customer agreements. Coordinate with sales, technical support, logistics, and finance to resolve discrepancies and secure required approvals. Maintain accurate, timely records in ERP/CRM systems to support downstream service execution. Provide clear, timely status updates to customers and internal stakeholders. Identify and escalate complex order issues to the appropriate teams for resolution. Generate reports on order activity, backlog, and service performance metrics. Support continuous improvement efforts and updates to order processing procedures. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Requirements

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• High school diploma or equivalent; Associate’s degree in business administration, supply chain management, or a related field preferred.
• 1–3 years of experience in order processing, customer service, or an administrative role—preferably within a service‑oriented or manufacturing environment.
• Proficiency with ERP/CRM systems (such as SAP, Salesforce, Oracle) and Microsoft Office.
• Excellent written and verbal communication ability; comfortable collaborating with diverse teams.
• Proven ability to manage multiple priorities and approach issue resolution with a steady, proactive mindset.

Responsibilities

• Manage end‑to-end intake and processing of service requests (new, renewal, upgrade, cancellation) in alignment with documented SLAs and procedures.
• Verify order accuracy, completeness, and compliance with internal policies and customer agreements.
• Coordinate with sales, technical support, logistics, and finance to resolve discrepancies and secure required approvals.
• Maintain accurate, timely records in ERP/CRM systems to support downstream service execution.
• Provide clear, timely status updates to customers and internal stakeholders.
• Identify and escalate complex order issues to the appropriate teams for resolution.
• Generate reports on order activity, backlog, and service performance metrics.
• Support continuous improvement efforts and updates to order processing procedures.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Benefits

• At Hitachi Energy, you’ll gain exposure to modern service technologies, collaborate with skilled professionals across the power industry, and access resources that support ongoing professional growth.
• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees