3rd Shift Service Order Dispatcher
CBRE Government & Defense Services•Bethesda, MD
•Onsite
About The Position
The 3rd Shift Call Center Dispatcher provides continuous overnight coverage for the Facilities Call Center supporting Walter Reed National Military Medical Center. This role ensures all incoming service requests, and facility issues are logged, prioritized, and dispatched with accuracy and urgency to maintain safe, uninterrupted operations in a mission critical military healthcare environment.
Requirements
- Experience in call center operations, dispatching, facilities support, or similar roles.
- Strong communication skills with the ability to remain calm and professional under pressure.
- Ability to multitask, prioritize, and manage high‑volume or high‑urgency situations.
- Proficiency with computers, CMMS platforms, and basic administrative tools.
- Reliable attendance and commitment to overnight shift requirements.
Nice To Haves
- Experience supporting military, federal, or healthcare environments.
- Familiarity with Maximo or similar CMMS systems.
- Understanding of facility operations, maintenance terminology, or emergency response workflows.
Responsibilities
- Receive, document, and prioritize all incoming calls, and service requests.
- Dispatch technicians and escalate issues based on severity, impact, and established protocols.
- Ensure accurate and timely entry of all requests into the CMMS (Maximo preferred).
- Coordinate with DDC/EMCS monitoring personnel when required.
- Identify urgent issues and escalate immediately to on‑call leadership.
- Provide clear, professional communication with technicians, supervisors, and government stakeholders.
- Maintain accurate shift logs, incident notes, and turnover documentation.
- Ensure all information is complete, audit‑ready, and compliant with contract requirements.
- Maintain consistent attendance and punctuality to support 24/7/365 operations.
- Follow all shift coverage protocols, including call‑out procedures and documentation requirements.
- Support seamless shift transitions through thorough handoff communication.
Benefits
- The rate for this position is $27.78.
- This position may also be eligible for a wide range of benefits based on applicable bargaining unit agreements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
